NHTSA ID Number: 11118815
Incident Date: 2018-08-06
Manufacturer's Name: Northwood Manufacturing, Inc.
Vehicle/Equipment Make: NORTHWOOD
Vehicle/Equipment Model: ARCTIC FOX
Model Year: 2015
9999 If Unknown Or N/A
Vehicle Identification Number: 1NCA990S8F0
Vehicle Mileage At Failure: 10000
Vehicle Speed: 0
Number Of Occurrences: 1
Was Vehicle Towed: No
Consumer Location: LONGMONT, CO
Summary of Complaint
THIS IS AN ARTIC FOX 990 SLIDE-IN TRUCK CAMPER
MANUFACTURED BY NORTHWOOD MANUFACTURING, WHICH IS MOUNTED IN A PICK-UP TRUCK WHICH CONTAINS 2 30# (~7.2 GALLON) LPG/PROPANE CYLINDERS CONTAINED IN AN ENCLOSURE. EACH CYLINDER IS SECURED WITHIN THE ENCLOSURE BY A BAND. EACH BAND IS ATTACHED TO THE INSIDE OF THE ENCLOSURE WITH 3 SCREWS THAT ARE ALSO COATED WITH AN ADHESIVE/CAULK (I BELIEVE HOT-MELT GLUE). THE HEAD OF THE CENTER SCREW PRESSES DIRECTLY AGAINST THE BACK SIDE OF THE CYLINDER. OVER TIME, THE MOTION OF THE CAMPER ON THE VEHICLE CAUSED THE HEAD OF THESE CENTER SCREWS TO BEGIN TO WEAR THROUGH THE WALLS OF THE CYLINDERS. A REPUTABLE, LOCAL PROPANE GAS SUPPLIER CONFIRMED THAT NEITHER CYLINDER IS SAFE TO REFILL. BASED ON THE CONDITION OF THE SCREWS RELATIVE TO THE CYLINDERS, I BELIEVE IT WAS JUST A MATTER OF TIME BEFORE I HAD A PUNCTURED PROPANE CYLINDER. I IMAGE THE EFFECT OF A PUNCTURED 30# (~7GALS) PROPANE CYLINDER MOUNTED IN A TRUCK CAMPER TRAVELING DOWN THE HIGHWAY WOULD BE QUITE DANGEROUS. I DISCOVERED THIS PROBLEM WHILE MY CAMPER WAS STATIONARY IN MY DRIVEWAY, BUT CLEARLY THE DAMAGE TO THE CYLINDERS IS THE RESULT OF MOTION WHILE DRIVING. CONSUMER STATED I DID NOT RECEIVE ANY DOCUMENTATION REGARDING THE CONDITION OF THE CYLINDERS THAT I LEFT WITH THEM. MY MAIN CONCERN WAS TO REMOVE THEM FROM MY PROPERTY/POSSESSION. THEY DID TELL ME THAT THEY WOULD NOT REFILL EITHER OF THESE CYLINDERS DUE TO THE DAMAGE. IT IS POSSIBLE THAT THEY STILL HAVE THESE CYLINDERS IN THEIR POSSESSION IF I NEED TO REACQUIRE THEM ONCE THEY ARE EMPTY. YOU ARE WELCOME TO CONTACT THEM AND SHARE MY INFORMATION IF THAT IS HELPFUL TO YOU. UNFORTUNATELY, I DIDN'T GET THE NAME OF THE GENTLEMAN THAT HELPED ME, BUT IT IS A SMALL/LOCAL SHOP THAT WOULD REMEMBER ME WITH MY TRUCK, CAMPER AND DAMAGED PROPANE CYLINDERS. THE PICTURES I'VE UPLOADED INCLUDE A PICTURE OF THE MOUNTING AREA AND BANDS OF ONE OF THE CYLINDERS, FOLLOWED BY 2 CLOSE-UPS OF THE CENTER SCREW AND THEN 2 PICTURES OF THE CYLINDER FROM THE SAME LOCATION SHOWING THE DAM
Complaint 11118815 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2018-08-06
(YYYY-MM-DD)
Date Added To File: 2018-08-09
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2018-08-09
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: UNKNOWN OR OTHER
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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