NHTSA ID Number: 11114933
Incident Date: 2018-06-15
Manufacturer's Name: Volkswagen
Group of America, Inc.
Vehicle/Equipment Make: VOLKSWAGEN
Vehicle/Equipment Model: JETTA SPORTWAGEN
Model Year: 2010
9999 If Unknown Or N/A
Vehicle Identification Number: 3VWPL7AJ7AM
Vehicle Mileage At Failure:
Vehicle Speed:
Number Of Occurrences:
Was Vehicle Towed: No
Consumer Location: SAINT PETERSBURG, FL
Summary of Complaint
ABS CONTROL MODULE PROBLEM/FAILURE WE SAW A RECALL FOR 2009 MODELS WITH THIS ISSUE! OUR VEHICLE IS A 2010 JETTA SPORTWAGON WITH LESS THAN 80K MILES ON IT WHICH WE PURCHASE DIN DECEMBER OF 2009 WITH A 7 YEAR/100K MILE EXTENDED WARRANTY. WE WERE ALWAYS REALLY HAPPY WITH THE CAR UNTIL WE GOT THE NOTICE THAT THIS WAS ONE OF THE CARS WITH THE EMISSIONS CHEATS IN IT. AS WE HAD SUCH LITTLE MILEAGE ON THE CAR WE ELECTED (AFTER MUCH CONTEMPLATION MIND YOU) TO HAVE THE CAR "FIXED" AND TOOK THE $5K IN RESTITUTION THEY OFFERED. JUST AFTER THE EMISSIONS "FIX" THE CAR STARTED SPUTTERING WHEN IN IDLE SPEED SO WE TOOK IT TO THE DEALERSHIP BUT WERE TOLD THEY DID NOT SEE ANY ERROR CODES AND COULD NOT DUPLICATE THE PROBLEM SO WE KEPT DRIVING THE CAR BUT THIS ISSUE DID NOT GO AWAY AND IS STILL A CONSTANT AGGRAVATION TO US AS THE ENTIRE CAR SHAKES WHEN THIS OCCURS. JUNE 2018 THE BRAKE LIGHT, THE TRACTION CONTROL LIGHT, AND THE ABS LIGHT CAME ON. WE TOOK IT TO THE DEALERSHIP AND THEY HOOKED IT UP TO THE COMPUTER WHICH INSTRUCTED THEM THAT THE ABS MODULE AND PUMP NEED TO BE REPLACED, APPROXIMATELY A $3,000 REPAIR. WE TOOK IT TO ANOTHER MECHANIC WHO INSTRUCTED US THAT THE PUMP WAS FINE BUT THE MODULE NEEDED TO BE REPLACED DUE TO THE FAULT THEY READ. JULY 2018, IN ADDITION TO THE PREVIOUS LIGHTS COMING ON, NOW THE DIESEL PRE-HEAT LIGHT CAME ON, THE STEERING LIGHT CAME ON, THE AIRBAG LIGHT CAME ON AND THE ESP LIGHT CAME ON, THE ENGINE LIGHT CAME ON. ONCE AGAIN WE TOOK IT TO THE DEALERSHIP AND GOT THE SAME ANSWER: THE ABS CONTROL MODULE IS FAULTY. WE ARE GETTING A THIRD OPINION AS WE HAVE A BAD FEELING THAT THE SOFTWARE UPDATE THEY INSTALLED FOR THE EMISSIONS "REPAIR" IS SETTING OFF SOME OF THESE COMMUNICATIONS ISSUES. AFTER 8.5 YEARS WITHOUT ANY ISSUES TO HAVE THESE PROBLEMS AFTER THEY "FIX" THE SOFTWARE SEEMS AWFULLY COINCIDENTAL.
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Complaint 11114933 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2018-06-15
(YYYY-MM-DD)
Date Added To File: 2018-07-31
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2018-07-31
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: AIR BAGS
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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