NHTSA ID Number: 11101178
Incident Date: 2018-04-20
Manufacturer's Name: General Motors
, LLC
Vehicle/Equipment Make: GMC
Vehicle/Equipment Model: SIERRA 1500
Model Year: 2009
9999 If Unknown Or N/A
Vehicle Identification Number: 3GTEK23309G
Vehicle Mileage At Failure: 40000
Vehicle Speed: 72
Number Of Occurrences:
Was Vehicle Towed: No
Consumer Location: SAINT JOSEPH, MI
Summary of Complaint
I PURCHASED MY TRUCK ABOUT 1 YEAR AGO AND IT HAD 32,00 MILES ON IT, IT NOW HAS 40,000 MILES. EVERYTHING WAS FINE WITH IT UNTIL ABOUT MID-APRIL. I WAS DRIVING TO KALAMAZOO TO SEE MY DAUGHTER ON I-94 AROUND 72 MPH WITH THE CRUISE CONTROL ON. I TURNED ON MY LEFT TURN SIGNAL TO CHANGE LANES TO PASS THE PERSON IN FRONT OF ME AND TO MY DISMAY MY SPEED DROPPED DRASTICALLY AS THE CRUISE CONTROL DISENGAGED. THIS HAPPENED SEVERAL TIMES ON THE WAY TO KALAMAZOO THAT DAY. IT ALSO GOT WORSE ON THIS TRIP, SOMETIMES THE DOOR LOCKS WOULD LOCK AND UNLOCK, ALL OF THE LIGHTS ON THE DASHBOARD TURNED ON AND OFF AND EVERY TIME ANYTHING HAPPENED THE SPEED DROPPED, WHICH TO ME IS A SAFETY HAZARD AND SHOULD BE PART OF A RECALL. WHEN I GOT HOME THE NEXT DAY, I CALLED LEVALLEY GMC TO TAKE A LOOK AT MY TRUCK (WHERE IT'S BEEN SERVICED SINCE PURCHASE). WHEN I EXPLAINED THE SITUATION TO THEM, THEY CLAIMED THEY NEVER HEARD OF IT. THAT'S STRANGE BECAUSE IF THIS SITUATION IS GOOGLED, THERE IS A LOT OF INFORMATION ABOUT WHAT COULD BE WRONG. LO AND BEHOLD A DAY AND A HALF LATER MY TRUCK WAS FIXED AT A COST OF $1069.71 FOR DIAGNOSIS AND 3 CABLES, ALL POSITIVE AND NEGATIVE BATTERY CABLES. I CONSIDER THIS SITUATION A SERIOUS SAFETY ISSUE. I SENT A LETTER TO GM CUSTOMER SERVICE. LOU CONTACTED ME AND LEFT A VOICE MAIL WITH CASE NUMBER 8-4206988703 (6/4/18). I CALLED CUSTOMER SERVICE AND SPOKE WITH TONI ALSO 6/4/18. TONI REVIEWED THE CASE AND ASKED WHAT I WAS REQUESTING. I TOLD HER THAT THIS IS A VERY SERIOUS SAFETY MATTER THAT SHOULD BE ADDRESSED AND I WOULD LIKE TO BE COMPENSATED SOMEHOW. TONI STATED THAT THERE IS NO RECALL FOR THIS SITUATION AND THERE IS NOTHING THAT SHE CAN DO. I TOLD HER MAYBE THERE SHOULD BE A RECALL AND I AGAIN STATED THAT THIS IS A SERIOUS SAFETY ISSUE
Check if your GMC has a Recall
Complaint 11101178 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2018-04-20
(YYYY-MM-DD)
Date Added To File: 2018-06-11
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2018-06-11
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: ELECTRICAL SYSTEM
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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