NHTSA ID Number: 11099345

Incident Date: 2018-06-02

Manufacturer's Name: Chrysler (FCA US, LLC)

Vehicle/Equipment Make: DODGE

Vehicle/Equipment Model: GRAND CARAVAN

Model Year: 2011
9999 If Unknown Or N/A

Vehicle Identification Number: 2D4RN7DG2BR

Vehicle Mileage At Failure:

Vehicle Speed:

Number Of Occurrences:

Was Vehicle Towed: No

Consumer Location: LAKEVILLE, MN

Summary of Complaint

MY VAN HAS HAD ELECTRICAL TYPE ISSUES SINCE WE PURCHASED IT, BUT IN THE LAST COUPLE YEARS THEY HAVE IMAGNIFIED. EVERY ISSUE STARTS WITH THE CAR SMOKING AND SOME SORT OF LIGHT COMING ON (ENGINE, BATTERY ETC..) MANY TIMES I TAKE IT IN AND THE DASH LIGHT IS NO LONGER ILLUMINATED OR THEY CAN NOT FIND ANYTHING WRONG WITH IT AND RESET THE ELECTRICAL PANEL. I HAVE REPLACED THE BATTERY NUMEROUS TIMES, ALTERNATOR THREE TIMES (LAST TIME IT WAS COMPLETELY BURNT OUT AND THE TIME BEFORE IT WAS COMPLETELY MELTED). TRANSMISSION LINES AND COOLANT LINES. THE LAST TIME MY HEADLIGHTS WERE REPLACED THE WIRES WERE CHARRED AND FRAYED. LAST NIGHT MY SON WAS PULLED OVER BY THE POLICE BECAUSE THE OFFICER NOTICED THE CAR WAS SMOKING. HE POPPED THE HOOD TO LET THE SMOKE CLEAR (MY SON SAID THE SMOKE HAD A COPERY TASTE). AFTER IT CLEARED THE VAN STARTED AND DROVE FINE. THIS IS AFTER HAVING THE ALTERNATOR REPLACED (FOR THE THIRD TIME) JUST LAST WEEK. THE TECHNICIANS AT THE SHOP HAVE NEVER SEEN THESE KINDS OF PROBLEMS BEFORE AND THE GUY AT INTERSTATE BATTERY SAID HE HAS NEVER SEEN A CAR DEPLETE A BATTERY LIKE MINE DOES. WITH ALL THESE ISSUE BEING ASSOCIATED WITH THE WORDS MELTING, CHARRING, SMOKING, IT REALLY CONCERNS ME THAT ONE DAY MY VAN IS GOING TO CATCH ON FIRE OR BLOW UP AND THIS IS NOT NORMAL FOR ANY VEHICLE, BUT ESPECIALLY ONE THAT HAS BEEN TAKEN CARE OF AND MAINTAINED. I HAVE FRIENDS WITH THE SAME VAN AND SIMILAR MILEAGE (155,000) AND THEY HAVE NOT HAD ANY OF THESE ISSUES. I CONTACTED DODGE WHO REFERRED ME TO THE NHTSA AND THE LOCAL DEALERSHIP. PLEASE HELP!!!

Check if your Dodge has a Recall

Complaint 11099345 Documents

For Latest Documents related to this Complaint, visit the NHTSA Website.

Click the (+) Plus Sign

Then click Associated Document(s).

Most Complaints Don't have any PDFs.

Bestseller No. 1

Valvoline Multi-Vehicle 50/50 Ready-to-Use Antifreeze Coolant 1 Gallon

• Contains Alugard Plus for compatibility with all ethylene...
• Fights corrosion, scaling and rust while protecting all...
• High-quality additives protect against leaks and won’t...
• Pre-mixed yellow formula is ready-to-use in a 50/50 ratio...
• Contains 30 – 50 ppm of denatonium benzoate as a bittering...

$17.59

Buy on Amazon Price incl. tax, excl. shipping

SaleBestseller No. 2

Zerex Dex-Cool 50/50 Ready-to-Use Antifreeze Coolant 1 Gallon

• Unsurpassed freeze protection and anti-boil performance...
• Organic acid technology resists rust, scale & corrosion...
• High-quality additives protect against leaks and won’t...
• Pre-mixed orange formula is ready-to-use in a 50/50 ratio...
• 5 year/150,000 mile guarantee protects against engine...

$19.99 −$2.00 $17.99

Buy on Amazon Price incl. tax, excl. shipping

This product presentation was made with AAWP plugin.

Search NHTSA Database for Recalls

Recalls List

Search NHTSA Database for (TSB's) Technical Service Bulletins

Technical Service Bulletins TSB's List

Search NHTSA Database for Vehicle Investigations

Investigations List

CRASH: No
WAS VEHICLE INVOLVED IN A CRASH

FIRE: No
WAS VEHICLE INVOLVED IN A FIRE

INJURIES: 0
NUMBER OF PERSONS INJURED

DEATHS: 0
NUMBER OF FATALITIES

Was Medical Attention Required: No

Was Incident Reported To Police: No

Date Of Incident: 2018-06-02
(YYYY-MM-DD)

Date Added To File: 2018-06-02
(YYYY-MM-DD)

Date Complaint Received By NHTSA: 2018-06-02
(YYYY-MM-DD)

Date Purchased:
(YYYY-MM-DD)

Was Original Owner: No

Product Type: Vehicle

V = Vehicle
T = Tires
E = Equipment
C = Child Restraint

Specific Component's Description: ELECTRICAL SYSTEM

Anti-Lock Brakes: No

Cruise Control: No

Number Of Cylinders:

Drive Train Type:
[AWD, 4WD, FWD, RWD]

Fuel System:

FI = Fuel Injection
TB = Turbo

Fuel Type:

BF = BiFuel
CN = CNG/LPG
DS = Diesel
GS = Gas
HR = Hybrid Electric

Vehicle Transmission Type [Auto, Man]:

(DOT) Department Of Transportation Tire Identifier:

Tire Size:

Location Of Tire:

FSW = Driver Side Front
DSR = Driver Side Rear
FTR = Passenger Side Front
PSR = Passenger Side Rear
SPR = Spare

Type Of Tire Failure:

BST = Blister
BLW = Blowout
TTL = Crack
OFR = Out Of Round
TSW = Puncture
TTR = Road Hazard
TSP = Tread Separation

Was Defective Tire Repaired:

Was Part Original Equipment:

Date Of Manufacture:
(YYYYMMDD)

Type Of Child Seat:

B = Booster
C = Convertible
I = Infant
IN = Integrated
TD = Toddler

Installation System:

A = Vehicle Safety Belt
B = Latch System

Dealer's Name:

Dealer's Telephone Number:

Dealer's City:

Dealer's State:

Dealer's Zipcode:

SOURCE OF COMPLAINT CODE:

CAG = Consumer Action Group
CON = Forwarded From A Congressional Office
DP = Defect Petition,result Of A Defect Petition
EVOQ = Hotline VOQ
EWR = EARLY WARNING REPORTING
INS = Insurance Company
IVOQ = NHTSA Web Site
LETR = Consumer Letter
MAVQ = NHTSA Mobile APP
MIVQ = NHTSA Mobile APP
MVOQ = Optical Marked VOQ
RC = Recall Complaint, Result Of A Recall Investigation
RP = Recall Petition, Result Of A Recall Petition
SVOQ = Portable Safety Complaint Form (PDF)
VOQ = NHTSA Vehicle Owners Questionnaire

Incident State Code:

Vehicle Operator's Name: