NHTSA ID Number: 11084911
Incident Date: 2018-04-12
Manufacturer's Name: Chrysler
(FCA US, LLC)
Vehicle/Equipment Make: DODGE
Vehicle/Equipment Model: JOURNEY
Model Year: 2010
9999 If Unknown Or N/A
Vehicle Identification Number: 3D4PG5FV8AT
Vehicle Mileage At Failure: 81000
Vehicle Speed: 35
Number Of Occurrences:
Was Vehicle Towed: No
Consumer Location: SPARTANBURG, SC
Summary of Complaint
I HAVE A 2010 DODGE JOURNEY 81,000 MILES & HAD IT ABOUT 1 YEAR. OVER THE PAST 6 MONTHS I HAVE BOUGHT 6 BATTERIES BECAUSE MY CAR WOULD FAIL TO START. MY FRONT WIPERS WOULD RANDOMLY MOVE WHEN THE CARE WAS PARKED AND NO ONE IN IT THEN MY BACK WIPERS WOULD DO THE SAME. THE DODGE RAM LIGHT ON MY DASHBOARD WOULD COME ON RANDOMLY WHEN THE CARE WAS PARKED AND KEY WAS NOT IN THE IGNITION. FINALLY TOOK IT TO THE DODGE DEALERSHIP IN FEB, THEY REPLACED THE BATTERY, KEPT THE CARE FOR OVER A WEEK, CALLED ME AND STATED THAT THE CAR HAD A BATTERY DRAINAGE PROBLEM BUT WHEN ON THE DIAGNOSTIC TEST, THE PROBLEM WOULDN'T SHOW ITS FACE LONG ENOUGH FOR THE MECHANIC TO TRACK DOWN THE PROBLEM. THEY ALSO STATED THE REASON MY HORN DIDN'T WORK WAS BECAUSE SOMEONE TOOK OUT THE FUSE. WHEN THEY PUT THE FUSE BACK IN, MY HORN WOULD RANDOMLY GO OFF NO MATTER IF IT WAS PARKED OR IF I WAS DRIVING IT. I TOOK THE CAR BACK HOME AND SURE ENOUGH, LESS THAN A WEEK LATER, SAME ISSUE. THEY KEPT THE CAR FOR ANOTHER 2 WEEKS, SAME OUTCOME! COULD NOT TRACK DOWN THE ISSUE. A WEEK AFTER I GOT THE CAR BACK, I WAS DRIVING AND AS I PRESSED THE GAS, MY CAR WOULDN'T ACCELERATE!! I WAS IN 5PM TRAFFIC WITH 2 KIDS, ALMOST CAUSED A WRECK TRYING TO GET OVER TO A PARKING LOT. MY STEERING WHEEL WOULD HARDLY MOVE! HAD TO HAVE THE CAR TOWED AGAIN TO THE DODGE DEALERSHIP. I HAVE ASKED AGAIN AND AGAIN IF IT WAS THE TIPM BUT I GET NOWHERE!!!! THIS CAR IS POSSESSED AND DODGE SEEMS TO NOT CARE ENOUGH TO FIX THE PROBLEM OR FIND IT FOR THAT MATTER. I DONT FEEL SAFE DRIVING IT (I CANT AT THE MOMENT BECAUSE THEY HAVE TO FIX THE FUEL PUMP WHICH IS RAN BY WHAT....YOU GUESSED IT THE TIPM)! I NEVER KNOW IF THE CAR IS GOING TO START FROM MOMENT TO MOMENT NOR DO I KNOW IF IM GOING TO BE STRANDED ON THE SIDE OF THE ROAD WITH MY CHILDREN.AGAIN! A CAR SHOULD NOT HAVE THIS MAY ISSUES AND THE DEALERSHIP NOT KNOWING OR ACKNOWLEDGING THE PROBLEM!
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Complaint 11084911 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2018-04-12
(YYYY-MM-DD)
Date Added To File: 2018-04-13
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2018-04-13
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: ELECTRICAL SYSTEM
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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