NHTSA ID Number: 11081039
Incident Date: 2018-03-22
Manufacturer's Name: Toyota
Motor Corporation
Vehicle/Equipment Make: TOYOTA
Vehicle/Equipment Model: PRIUS
Model Year: 2008
9999 If Unknown Or N/A
Vehicle Identification Number: JTDKB20U087
Vehicle Mileage At Failure: 141160
Vehicle Speed:
Number Of Occurrences:
Was Vehicle Towed: No
Consumer Location: PALM CITY, FL
Summary of Complaint
MY MOTHER HAS A 2008 PRIUS THAT HAS TWO SERIOUS ISSUES THAT TOYOTA HAS ACKNOWLEDGED AND EVEN OFFERED TO FIX UNDER WHAT THEY CALL A SUPPORT PROGRAM. SOUNDS GREAT RIGHT? HERE'S THE PROBLEM. 1. SHE NEVER RECEIVED A LETTER NOTIFYING HER OF THE PROBLEM AND THAT IT NEEDED TO BE FIXED (AND ONLY NOW THAT THE ISSUES HAVE BECOME HER ISSUES IS SHE AWARE THERE WAS A RECALL AND 2. TOYOTA SET A TIME FRAME TO FIX THESE ISSUES WHICH SHE IS NOW PAST. AGAIN, SOUNDS LIKE THEY TRIED TO DO THE RIGHT THING? THE FIRST ISSUE IS AN INTERNAL LEAK CAUSING HER BRAKE BOOSTER TO MALFUNCTION (WHICH IS A TOYOTA ISSUE, NOT AN AGE OR WEAR AND TEAR ISSUE) AND THE SECOND ISSUE IS THAT THERE ARE NO LIGHTS ON HER DASH BOARD(COMBINATION METER) WHICH MEANS THAT FOR A PRIUS, THERE IS NO WAY TO TELL YOUR SPEED OR GAS LEVELS. SO TAKE THAT IN. SHE HAS A CAR, THAT HAS TWO MAJOR ISSUES, ONE OF WHICH TOYOTA FIXED UP UNTIL DEC OF 2017 AND THE OTHER DEC OF 2016 AND ARE CAUSED BY FAULTY PARTS AND LABOR BY TOYOTA, AND THEY WILL NO LONGER FIX THESE. THE BREAK ISSUE COST $2400 AND THE DASH $800. FOR AN ISSUE THAT IS CAUSED BY TOYOTA NOT THE DRIVER OR WEAR AND TEAR AND IS A SERIOUS SAFETY ISSUE. THIS IS THE KIND OF COMPANY TOYOTA REALLY IS. SEVERAL YEARS AGO MY MOM RECEIVED ABOUT 14 LETTERS STATING SHE NEEDED TO COME IN AND REPLACE HER FLOOR MATTS BECAUSE THEY WERE PART OF A RECALL. FLOOR MATS! SHE'S RECEIVED RECALL ISSUES ON HER DOOR LOCK AMONG OTHER THINGS THAT SHE PROMPTLY HAD FIXED. SHE TOOK HER CAR TO THE TOYOTA DEALERSHIP MANY TIMES AND NO ONE EVER MENTIONED THESE ISSUES OR "SUPPORT PROGRAMS". BUT BREAKS AND DASHBOARDS AREN'T AS IMPORTANT AS FLOOR MATS OR DOOR LOCKS. I WOULD LOVE FOR TOYOTA TO EXPLAIN TO ME AND EVERYONE ELSE, HOW SOMETHING THEY ACKNOWLEDGE IS A TOYOTA ISSUE, HAS AN EXPIRATION DATE TO GET FIXED BY THEM.
Check if your Toyota has a Recall
Complaint 11081039 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2018-03-22
(YYYY-MM-DD)
Date Added To File: 2018-03-23
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2018-03-23
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: SERVICE BRAKES
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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