NHTSA ID Number: 11064948
Incident Date: 2017-12-22
Manufacturer's Name: Chrysler
(FCA US, LLC)
Vehicle/Equipment Make: CHRYSLER
Vehicle/Equipment Model: PACIFICA
Model Year: 2004
9999 If Unknown Or N/A
Vehicle Identification Number: 2C8GM68464R
Vehicle Mileage At Failure: 185000
Vehicle Speed: 0
Number Of Occurrences:
Was Vehicle Towed: No
Consumer Location: CHILLICOTHE, OH
Summary of Complaint
ENGINE CRADLE RUSTING THROUGH: I TOOK MY WIFE'S 2004 CHRYSLER PACIFICA WITH 185,000 MILES ON IT TO OUR LOCAL MECHANIC FOR A SMALL TRANSMISSION LEAK. ONCE HE GOT THE CAR UP ON THE LIFT HE NOTICED THE ENGINE CRADLE WAS RUSTING THROUGH. HE TOLD ME HE THOUGHT THERE WAS A RECALL ON IT. I WENT ON THE INTERNET AND SEEN THAT THERE WERE HUNDREDS OF FOLKS WITH THE SAME ISSUE. I CONTACTED CHRYSLER CASE NUMBER: 3571359 AND THEY TOLD ME I HAD TO HAVE A AUTHORIZED CHRYSLER SERVICE DEALER INSPECT THE VEHICLE AND THEY WOULD SEE WHAT THEY COULD DO. I TOOK OUR VEHICLE TO THE LOCAL CHRYSLER SERVICE DEALER AND HAD IT INSPECTED. THEY SAID THAT THE CRADLE WAS PERFORATED AND RUSTED THROUGH AND THAT IT WAS PAST IT'S WARRANTY BY YEARS AND MILEAGE. I SENT THAT INFORMATION TO CHRYSLER AND THEY EMAILED ME BACK AND SAID THAT THEY REVIEWED THE INFORMATION THAT THE DEALERSHIP REPORTED BUT IT WAS NOTHING THEY COULD DO. THE CAR IS PAST THE YEARS AND MILEAGE OF IT'S WARRANTY. I SENT THEM AN E-MAIL SAYING HOW DISAPPOINTED I AM ABOUT THERE DECISION TO DO NOTHING ABOUT AN ISSUE THEY KNEW THEY HAD. MY WIFE LOVES HER PACIFICA, WE HAVE OWNED IT OVER 12 YEARS. SHE BOUGHT IT AS A DEMO. IT STILL RUNS GREAT, IT STILL LOOKS GREAT AND EVEN WITH THE 185,000 MILES ON IT THE ONLY THING THAT IS WRONG WITH IT IS THE ENGINE CRADLE RUSTING THROUGH. I FEEL THAT THIS ISSUE COULD HAVE BEEN RESOLVED YEARS AGO IF CHRYSLER HAD SENT US A RECALL OR SOMETHING TO TELL US THAT THE CRADLE METAL WAS INFERIOR AND SHOULD HAVE BEEN REPLACED / REPAIRED SOONER BEFORE OUR WARRANTY RAN OUT. NOT TO MENTION THAT IT SHOULD HAVE BEEN A SAFETY CONCERN IF THE CRADLE WOULD HAVE RUSTED THROUGH AND THE ENGINE FELL OUT. I THINK THIS IS A COSTLY REPAIR THAT WE SHOULD HAVE NEVER HAD TO DO. I THINK CHRYSLER SHOULD HELP US WITH THE RESOLUTION OF GETTING OUR CAR REPAIRED SINCE THEY KNEW THERE WAS A PROBLEM AND DIDN'T TELL US.
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Complaint 11064948 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2017-12-22
(YYYY-MM-DD)
Date Added To File: 2018-01-25
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2018-01-25
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: STRUCTURE:BODY
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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