NHTSA ID Number: 11060650
Incident Date: 2017-12-29
Manufacturer's Name: Ford
Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: FUSION
Model Year: 2013
9999 If Unknown Or N/A
Vehicle Identification Number: 3FA6P0HR0DR
Vehicle Mileage At Failure: 73000
Vehicle Speed: 55
Number Of Occurrences:
Was Vehicle Towed: No
Consumer Location: GRANDBAY, AL
Summary of Complaint
I BOUGHT MY CAR AUGUST 6TH,2016 WITH ROUGHLY 40000 MILES FROM AUTO NATION FORD DEALER . NEVER HAD ANY PROBLEMS UNTIL SEPTEMBER 2017 . I WAS DRIVING DOWN THE ROAD AND MY CAR GAVE ME A MESSAGE THAT MY ENGINE WAS RUNNING HOT AND TO STOP IMMEDIATELY. I DID AND OPENED THE HOOD AND REALIZED THERE WAS A COOLANT LEAK AND IT WAS SMOKING . I HAD IT TOWED TO THE DEALER TO FIX AND THEY HAD TO REPLACE THE HEATER HOSE AND SAID THEY RAN TEST TO MAKE SURE THEIR WAS NO MORE LEAKS AND EVERYTHING LOOKED GOOD. I HAD TO PAY OUT OF POCKET BECAUSE THEY SAID MY MANUFACTURE NOR EXTENDED WOULD COVER IT. I DIDN'T HAVE ANY MORE PROBLEMS AGAIN UNTIL DECEMBER 29TH 2017 (APPROXIMATELY 2 1/2 MONTHS LATER). I WAS RIDING DOWN THE ROAD AGAIN AND MY CAR GAVE ME THE SAME MESSAGE AND I IMMEDIATELY PULLED OVER AGAIN BUT THIS TIME IT WAS ON FIRE. I CALLED MY INSURANCE COMPANY IMMEDIATELY AND THE FIRE DEPARTMENT HAD TO PUT OUT MY CAR. I BARELY HAD TIME TO PULL OVER FROM THE TIME MY CAR ALERTED ME TO WHEN IT CAUGHT FIRE. THE NEXT BUSINESS DAY WHEN I SPOKE TO MY ADJUSTER SHE TOLD ME ABOUT THE RECALL FOR THE ENGINE FIRES DUE TO COOLANT LEAKS ON MY CAR THAT WAS ISSUED IN MAR 2017 . I WAS NEVER NOTIFIED OR TOLD AND I WAS EVEN AT THE DEALERSHIP WITH THE PREVIOUS INCIDENT JUST A FEW MONTHS PRIOR. I CHECKED MY COOLANT REGULAR AND ALL MY OTHER FLUIDS. IT NEVER GAVE ME ANY MESSAGES EITHER TIME UNTIL I HAD TO PULL OVER IMMEDIATELY AND THE 2ND TIME IT WAS ON FIRE ALREADY BEFORE THE CAR EVEN NOTIFIED ME. NOW MY INSURANCE SAYS THEY WON'T HELP ME BECAUSE MY COMPREHENSIVE COVERAGE DON'T COVER MECHANICAL AND AFTER THE ADJUSTER WENT AND LOOKED AT MY VEHICLE, SHE CLAIMS THAT IT'S FORDS RESPONSIBILITY DUE TO THE RECALL. I HAVE RENTAL THROUGH FORD BUT NOW THEY SAID THEY HAVE TO WAIT FOR AN INSPECTOR TO LOOK AT MY CAR BEFORE THEY CAN ISSUE ME A RENTAL AND IT COULD BE A WHILE. * (RECALL RELATED INCIDENT) TS
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Complaint 11060650 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: Yes
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2017-12-29
(YYYY-MM-DD)
Date Added To File: 2018-01-04
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2018-01-04
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: ENGINE
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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