NHTSA ID Number: 11057257
Incident Date: 2017-11-04
Manufacturer's Name: General Motors
, LLC
Vehicle/Equipment Make: CHEVROLET
Vehicle/Equipment Model: TRAVERSE
Model Year: 2010
9999 If Unknown Or N/A
Vehicle Identification Number: 1GNLRFED9AS
Vehicle Mileage At Failure: 74000
Vehicle Speed: 25
Number Of Occurrences:
Was Vehicle Towed: No
Consumer Location: SAINT LOUIS, MO
Summary of Complaint
POWER STEERING AND TIMING CHAIN FAILED IN VEHICLE AT 74K MILES. THERE ARE SEVERAL COMPLAINTS REGARDING THE SAME ISSUES FROM OTHER OWNERS OF THIS VEHICLE. GENERAL MOTORS HAS NOT ACCEPTED RESPONSIBILITY FOR THIS ISSUE WHICH HAS BEEN WIDELY REPORTED. WHILE IN MOTION ON NOVEMBER 4, 2017, OUR VEHICLE BECAME DIFFICULT TO MANEUVER EVENTUALLY SHUTTING OFF. UPON TRYING TO RESTART THE VEHICLE WE HEARD A GRINDING SOUND. WE IMMEDIATELY PUSHED THE VEHICLE TO A NEAR BY REPUTABLE REPAIR SHOP. UPON THEIR EVALUATION IT WAS DETERMINED THE TIMING CHAIN WAS FAULTY AND NEEDED TO BE REPLACED. WE CONTACTED GENERAL MOTORS TO INFORM THEM OF THE ISSUE, THEY RESPONDED BY HAVING US TO TOW OUR VEHICLE TO DON BROWN CHEVROLET IN SAINT LOUIS MISSOURI. GENERAL MOTORS ASKED US TO AUTHORIZE DON BROWN TO "BREAK DOWN" THE VEHICLE IN WHICH WE AGREED. WE WERE THEN INFORMED BECAUSE OF A COST ANALYSIS BEING PERFORMED BY GENERAL MOTORS AND DON BROWN, A BREAK DOWN OF THE VEHICLE WAS NOT NECESSARY AND NOTHING WOULD BE DONE BY THE MANUFACTURER TO REPAIR THE POWER STEERING OR TIMING CHAIN. IT IS WIDELY REPORTED OLD TIMING CHAINS WERE INSTALLED IN 2009-2011 CHEVY TRAVERSE WHICH HAS LED TO SEVERAL ENGINE FAILURES AND INOPERABLE VEHICLES OF CONSUMERS ACROSS THE COUNTRY. IT IS IRRESPONSIBLE FOR GENERAL MOTORS TO HAVE NOT ISSUED A RECALL ON THESE VEHICLES WITH TIMING CHAINS THAT STRETCH AND CAUSE ENGINE DAMAGE. GENERAL MOTORS HAS PLACED A HARDSHIP ON FAMILIES WHEN THEY REFUSE TO COVER THE VERY EXPENSIVE COST OF THESE REPAIRS. WE PURCHASED OUR VEHICLE LESS THAN 2 YEARS AGO FROM A CHEVY DEALER AND TO HAVE IT TO BECOME IMPOSSIBLE TO STEER AND SHUT OFF IN TRAFFIC IS VERY DANGEROUS AND NEEDS TO BE INVESTIGATED. GENERAL MOTORS HAS NOT OFFERED ANY RELIEF WITH AN ISSUE KNOWN TO THEM.BEING OUT OF WARRANTY AND NOT PURCHASING AN EXTENDED WARRANTY SHOULD EXCLUDE DEFECTS AS IN THE ONES STATED IN THIS COMPLAINT.
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Complaint 11057257 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2017-11-04
(YYYY-MM-DD)
Date Added To File: 2017-12-28
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2017-12-28
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: ENGINE
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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