NHTSA ID Number: 11052891
Incident Date: 2017-12-06
Manufacturer's Name: Ford
Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: F-150
Model Year: 2016
9999 If Unknown Or N/A
Vehicle Identification Number: 1FTEW1EG3GF
Vehicle Mileage At Failure: 16000
Vehicle Speed:
Number Of Occurrences:
Was Vehicle Towed: No
Consumer Location: GIG HARBOR, WA
Summary of Complaint
TOPIC: SIRIUS SATELLITE RADIO USES A UNSAFE PROMPT WHICH FORCES DRIVERS TO TAKE THEIR EYES OFF THE ROAD AND HANDS OFF THE WHEEL, WHILE DRIVING, IN ORDER TO REMOVE IT FROM THE SCREEN. THIS PROMPT IS THEIR ATTEMPT AT FORCING CONSUMERS TO CALL AND SUBSCRIBE TO THEIR SERVICE. IN MY FORD F-150, I AM ABLE TO USE A BUTTON ON MY STEERING WHEEL TO TOGGLE THROUGH THE AUDIO SOURCES (SUCH AS AM, FM, CD, OR PHONE. SIRIUS SATELLITE RADIO IS ALSO ONE OF THOSE OPTIONS), SAFELY. THE SIRIUS SATELLITE RADIO WAS A FEATURE THAT WAS ALREADY INSTALLED IN THE TRUCK WHEN IT WAS PURCHASED FROM THE DEALERSHIP. I HAVE NEVER SUBSCRIBED TO THEIR SERVICE NOR DO I WISH TO. UNFORTUNATELY, EVERY TIME I TOGGLE THROUGH AND GET TO THE SIRIUS SOURCE, A PROMPT SHOWS UP ON THE SCREEN (SEE PHOTO) AND I AM FORCED TO TAKE MY EYES OFF THE ROAD AND MY HANDS OFF THE WHEEL IN ORDER TO HIT 'CLOSE' SO THAT I CAN MOVE ON TO THE AUDIO SOURCE THAT I AM LOOKING FOR. SIRUS TOLD ME THAT THERE IS NOTHING THEY CAN DO TO DISABLE THE PROMPT, AND THAT THE ONLY WAY TO DISABLE IT PERMANENTLY WAS TO PAY THEM FOR SERVICE OR PAY A DEALERSHIP TO GO IN AND REMOVE THE SATELLITE CHIP. THIS SITUATION IS UNSAFE AND UNFAIR TO THE CONSUMER. I SHOULD NOT BE FORCED TO USE MY OWN TIME AND MONEY IN ORDER HAVE THIS SAFETY VIOLATION FIXED. THIS SEEMS LIKE A BLATANT CONTRADICTION OF OUR 'HANDS-FREE' TRAFFIC LAWS, WHICH ARE MEANT TO ENCOURAGING DRIVERS TO KEEP THEIR EYES ON THE ROAD. SIRIUS HAS ESSENTIALLY HIJACKED THIS SAFETY FEATURE IN MY TRUCK AND I WOULD LIKE TO PURSUE A COMPLAINT. I AM AFRAID THIS IS AN ACCIDENT WAITING TO HAPPEN. THEY ARE AWARE OF THE PROBLEM AND REFUSED TO DO ANYTHING TO HELP.
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Complaint 11052891 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2017-12-06
(YYYY-MM-DD)
Date Added To File: 2017-12-06
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2017-12-06
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: UNKNOWN OR OTHER
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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