NHTSA ID Number: 11051636
Incident Date: 2017-11-25
Manufacturer's Name: Volkswagen
Group of America, Inc.
Vehicle/Equipment Make: VOLKSWAGEN
Vehicle/Equipment Model: EOS
Model Year: 2009
9999 If Unknown Or N/A
Vehicle Identification Number: WVWBA71F59V
Vehicle Mileage At Failure: 66000
Vehicle Speed: 7
Number Of Occurrences:
Was Vehicle Towed: No
Consumer Location: NORTH HOLLYWOOD, CA
Summary of Complaint
MY 2009 EOS IS UNDER RECALL FOR THE ABS SYSTEM MALFUNCTIONING. I WAS NEVER INFORMED ABOUT THIS. I REPLACED MY BRAKES AS ONE MECHANIC THOUGHT BECAUSE THE ABS BRAKE LIGHT WENT ON - THAT WAS NEEDED. THE ABS LIGHT STILL STAYED ON. LAST WEEK THE ABS LIGHT AND AND ENGINE LIGHT AND BRAKE LIGHT WENT ON AND MY CAR LOST POWER AND CONTROL ON A BUSY HIGHWAY AT NIGHT LEAVING ME ON THE SIDE OF THE RODE IN DANGER AND HAD TO CALL AAA. VW WILL ONLY REPLACE ABS IF A "CERTAIN CODE" SHOWS UP WHICH THEY WILL NOT TELL YOU ABOUT TILL YOU PAY THE 150.00 DIAGNOSTIC FEE- THEN TELL YOU THE VEHICLE THAT HAS BEEN RECALLED IS NOT GOING TO BE REPAIRED FREE OF CHARGE. IN FACT- IT WILL COST 2700.00 TO REPLACE THE ENTIRE ABS SYSTEM - WHICH NEEDS REPLACING- BUT ONLY IF IT ACCEPTS THE COMPUTER UPDATING SYSTEM. WHICH IS BROKEN BECAUSE IT IS A FAULTY ABS. VW ADMITTED THAT IT WAS BECAUSE OF A INCORRECT SOLDER COMPOUND- WHICH CAN CAUSE CRACKING IN THE ENTIRE SYSTEM WHICH CAUSE SUFFICIENT ELECTRICAL POWER TO FLOW. YET- THEY WILL NOT PAY FOR THE ABS CONTROL MODULE TO BE REPLACED???? ONLY THING THEY WILL FIX IS THE COMPUTER UPDATING SYSTEM- WHICH WILL NOT UPDATE IF THE UNIT IS BROKEN- WHICH THEY CAUSED BECAUSE OF A FAULTY UNIT. THEY WILL NOT REPAIR THE ABS UNIT WHICH IS BROKEN BECAUSE OF THE DEFECT??? THIS CAUSED MY CAR TO CRASH INTO A POLE- AND ALSO I HAD TO REPLACE THE ABS UNIT WHICH COSTS 1400.00 - NOW I FIND OUT THIS WAS A RECALL AFTER THE FACT. I WENT TO FORUMS AND FOUND AT LEAST 20 OTHERS WIT THE SAME ISSUE AND THEY ARE NOT COVERED??????? THIS IS NOT OKAY AND I WORK FOR ABC AND WILL MAKE THIS A HUGE DEAL JUST LIKE THE OTHER SCANDAL THEY ARE BARELY RECOVERING FROM- YOU GUYS NEED TO DO SOMETHING. I COULD HAVE DIED AND THEY ARE DOING NOTHING AND NOT COMPENSATING ON MY RECALLED CAR. HOW CAN THIS HAPPEN.
Check if your Volkswagen has a Recall
Complaint 11051636 Documents
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CRASH: Yes
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2017-11-25
(YYYY-MM-DD)
Date Added To File: 2017-12-01
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2017-12-01
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: SERVICE BRAKES
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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