NHTSA ID Number: 11046893
Incident Date: 2017-03-16
Manufacturer's Name: Chrysler
(FCA US, LLC)
Vehicle/Equipment Make: FIAT
Vehicle/Equipment Model: 500L
Model Year: 2014
9999 If Unknown Or N/A
Vehicle Identification Number: ZFBCFADH1EZ
Vehicle Mileage At Failure: 54000
Vehicle Speed: 55
Number Of Occurrences:
Was Vehicle Towed: No
Consumer Location: HOUSTON, TX
Summary of Complaint
MY 2014 FIAT 500L TREKKING BEGAN TO PRODUCE A HORRIBLE SMELL WHILE AND CUT OFF WHILE I WAS DRIVING MAKING STEERING OUT OF WAY OF TRAFFIC BEHIND ME VERY DIFFICULT. THE CAR WENT FROM GOING ABOUT 45-50 MILES PER HOUR TO ABOUT 5 MPH IN A MATTER OF A FEW SECOND, EVERYTHING LOCKED UP MAKING STEERING VIRTUALLY IMPOSSIBLE AND THEN FINALLY COASTED TO A FINAL STOP. UPON ME DE RANKING THE CAR I WAS UNABLE TO SHIFT IT TO DRIVE AT ALL. I HAD THE CAR TOWED TO THE DEALER WHICH I PURCHASED IT FROM ONLY 3 MONTHS EARLIER. I PURCHASED THE VEHICLE MID DECEMBER AND THIS HAPPENED IN MARCH. THE DEALER HAD CAR TOWED TO A FIAT (CLEARLAKE DODGE/JEEP/FIAT). THEY INITIALLY REPLACED THE TRANSMISSION AND OTHER COMPLIMENTARY COMPONENTS. I WAS CALLED TO PICK UP MY CAR AFTER BEING IN THEIR POSSESSION FOR SEVERAL MONTHS AND TOLD IT WAS FIXED, HOWEVER WITHIN THE 10 MILES OF LEAVING THE LOT THE CAR DID THE SAME THING BUT THIS TIME ON AN OVERPASS OF A MAJOR FREEWAY WITH AN 18 WHEELER TRUCK BEHIND ME. I RETURNED THE CAR TO CLEARLAKE FIAT. THEY KEPT IT FOR SEVERAL MORE DAYS AND HAD ME TO PICK IT UP A SECOND TIME; SAME RESULT! IN ALL I HAVE RETURNED MY CAR OVER 4 TIMES AND HAVE ONLY HAD USE OF IT FOR 3 MONTHS OR LESS OF THE 11 MONTHS THAT I HAVE OWNED IT. I CAN NO LONGER PAY A CAR NOTE FOR A CAR THAT SEEMINGLY CAN NOT BE REPAIRED IT IS DESTROYING MY FINANCES AND PUTTING THE LITTLE LIFE OF MYSELF AND FAMILY IN GRAVE DANGER EVERY TIME I ATTEMPT TO PICK IT UP AFTER BEING TOLD THAT IT HAS BEEN REPAIRED. I ORIGINALLY PURCHASED THE CAR WITH AN EXTENDED WARRANTY FROM CARMAX. HOWEVER, I HAVE BEEN BEGGING CARMAX, CLEARLAKE FIAT, THE WARRANTY COMPANY AND MY FINANCE COMPANY FOR SOME ASSISTANCE IN REMEDYING THIS CRISIS AND HAVE ONLY GOTTEN A RUN AROUND AND NO ANSWERS, HELP, REMEDIES OR PROPER REPAIR OF MY VEHICLE AND AS OF TODAY 11/16/2017 THEY STILL HAVE MY VEHICLE AND NO ONE RETURNS MY CALLS.
Complaint 11046893 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2017-03-16
(YYYY-MM-DD)
Date Added To File: 2017-11-17
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2017-11-17
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: ENGINE
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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