NHTSA ID Number: 11044770
Incident Date: 2017-10-31
Manufacturer's Name: Ford
Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: EXPLORER
Model Year: 2017
9999 If Unknown Or N/A
Vehicle Identification Number: 1FM5K8DH7HG
Vehicle Mileage At Failure: 4128
Vehicle Speed: 0
Number Of Occurrences:
Was Vehicle Towed: No
Consumer Location: PHOENIX, AZ
Summary of Complaint
ON 10/31/17 WHILE OUT WITH MY CHILDREN TRICK-OR-TREATING, THE LIFTGATE ON MY LEASED 2017 FORD EXPLORER BECAME "STUCK" IN AN UPRIGHT POSITION AND WOULD NOT CLOSE ELECTRONICALLY OR MANUALLY. MY FAMILY AND I HAD PULLED OVER AND PARKED IN A RESIDENTIAL AREA TO GET ITEMS OUT FROM THE REAR STORAGE AREA. I HAD OPENED THE HATCH WITH THE ELECTRONIC SWITCH AND THE DOOR STOPPED ABOUT 2/3 OF THE WAY UP. AS THIS HAD HAPPENED TO ME PREVIOUSLY, I FOLLOWED THE MANUAL DIRECTIONS TO SET THE LIFTGATE OPEN HEIGHT. WE FINISHED GETTING OUR ITEMS OUT OF THE VEHICLE AND PRESSED THE CONTROL BUTTON TO CLOSE. IT WAS AT THIS POINT THAT THE LIFTGATE--NOW AT MAXIMUM HEIGHT--SIMPLY MADE "WHIRRING" SOUNDS AND WOULD NOT CLOSE. DESPITE REFERENCING THE OWNER'S MANUAL, CALLING FORD ROADSIDE ASSISTANCE AND SCOURING THE INTERNET FOR POTENTIAL SOLUTIONS, ALL ATTEMPTS TO BYPASS THE ELECTRONIC SYSTEM/MOTOR AND MANUALLY CLOSE THE DOOR WERE UNSUCCESSFUL. I WAS FORCED TO DRIVE MY FAMILY HOME WITH THE REAR LIFTGATE PRECARIOUSLY LEFT WIDE OPEN. THE NEXT DAY I WAS ADVISED BY MY LEASING COMPANY TO HAVE A TOW TRUCK PICK THE VEHICLE FOR SAFETY REASONS. THE TOW DRIVER WAS SHOCKED AT THIS ODD MALFUNCTION AND EXPRESSED CONCERN TRANSPORTING THE VEHICLE AS ROAD BUMPS COULD POTENTIALLY CAUSE EXCESSIVE BOUNCING AND PERMANENT DAMAGE. WE DETACHED THE LIFT ARMS HOLDING UP THE REAR GATE SO AS TO CLOSE THE DOOR--ONLY TO FIND THAT THE REAR HATCH STILL WOULD NOT FULLY CLOSE. THE REPORT FROM THE FORD DEALERSHIP HERE IN PHOENIX WAS SIMPLY THAT THE "LIFTGATE WOULD NOT CLOSE MANUALLY DUE TO THE MOTOR BINDING." THEY SUBSEQUENTLY REPLACED THE MOTOR AND NOTED THE "SYSTEM IS NOW WORKING AS DESIGNED AT THIS TIME." I ASKED MY ADVISOR IF THERE WAS A MANUAL OVERRIDE FOR THIS AND HE SAID "NO." I BELIEVE THAT FORD SHOULD CONDUCT A SAFETY RECALL OF THESE LIFTGATE COMPONENTS AND ENGINEER A MANUAL OVERRIDE FOR WHEN THEY GO OUT.
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Complaint 11044770 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2017-10-31
(YYYY-MM-DD)
Date Added To File: 2017-11-09
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2017-11-09
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: STRUCTURE:BODY
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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