NHTSA ID Number: 11042950
Incident Date: 2017-09-28
Manufacturer's Name: Hyundai
Motor America
Vehicle/Equipment Make: HYUNDAI
Vehicle/Equipment Model: GENESIS
Model Year: 2016
9999 If Unknown Or N/A
Vehicle Identification Number: KMHGN4JE2GU
Vehicle Mileage At Failure: 22000
Vehicle Speed: 0
Number Of Occurrences:
Was Vehicle Towed: No
Consumer Location: STILLWATER, OK
Summary of Complaint
AFTER MY TRIP, WHEN I DROVE THE CAR THE HANDLE OF THE WHEEL DID NOT MOVE. DON'T ROTATE A STEERING WHEEL CAUSED BY AN OUTSIDE INFLUENCE. HYUNDAI SAYS THAT AN OUTSIDE INFLUENCE IS A DAMAGE CAUSED BY RODENTS. IF I DRIVE THE CAR ON THE HIGHWAY AND THE STEERING WHEEL DOES NOT WORK. THE PROBLEM MAKES THE BIG ACCIDENT. I THINK IT'S A SERIOUS PROBLEM OF THE STEERING WHEEL WHICH SHOULD USE THING THAT IS A STRONG MATERIALS AND DESIGN AGAINST EXTERNAL INFLUENCES. IT IS NECESSARY TO INVESTIGATE WHETHER THE STRENGTH OF STEERING WHEEL PARTS IS PROPER. I KNOW THAT THE COMPANY HAS RECALLED SIMILAR PROBLEMS IN OTHER MODELS.
Check if your Hyundai has a Recall
Complaint 11042950 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2017-09-28
(YYYY-MM-DD)
Date Added To File: 2017-11-03
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2017-11-03
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: STEERING
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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