NHTSA ID Number: 11042152
Incident Date: 2017-10-26
Manufacturer's Name: General Motors
, LLC
Vehicle/Equipment Make: CHEVROLET
Vehicle/Equipment Model: IMPALA
Model Year: 2012
9999 If Unknown Or N/A
Vehicle Identification Number: 2G1WG5E34C1
Vehicle Mileage At Failure:
Vehicle Speed: 0
Number Of Occurrences:
Was Vehicle Towed: No
Consumer Location: BALDWIN PARK, CA
Summary of Complaint
I HAVE A2012 IMPALA WHICH HAD ALMOST 60000 MILES ON IT WHEN PURCHASED IT. VEHICLE NOW HAS AROUND 85000 MILES ON IT, HAVE NOT BEEN IN ANY ACCIDENTS EVER. RECENTLY MY AIR BAG LIGHT CAME ON DISPLAYING THAT THE PASSENGER SIDE AIR BAG IS OFF. I TOOK IT INTO A SHOP WHERE THEY PROVIDED ME WITH A DIAGNOSTIC CHECK AND WAS TOLD THAT IS MOST LIKELY THE SENSOR ON PASSENGER SEAT. AFTER BEING TOLD THIS, I TOOK IN TO DEALER SHIP FOR IMMEDIATE ASSISTANCE REMINDING YOU THAT IT IS DEFINITELY A SAFETY ISSUE IF THIS VEHICLE IS IN USE WITHOUT AIR BAGS PROPERLY WORKING. I KNOW THAT THERE IS PRIOR RECALLS FOR SAME VEHICLE, SAME PROBLEM ONLY THE RECALLS WERE FOR YEARS 2008-2010. THE DEALER WOULD NOT EVEN LOOK AT VEHICLE WITHOUT CHARGING ME ALMOST A 200$ FEE TO RUN A DIAGNOSTIC CHECK ON A MAJOR KNOWN SECURITY ISSUE. I FURTHER CALLED GM THE SAME DAY AND SPOKE TO TWO REPRESENTATIVESEPARATE. THE FIRST REP WAS A MAN, I EXPLAINED THAT THE AIR BAG FRONT PASSENGER NOTIFICATION CAME ON. HE ASKED IF I WAS IN ACCIDENT,WHICH NO, NEVER ANY ACCIDENT. HE PUT ME ON HOLD THEN CAME BACK AND ADVISED ME OF A RECALL AND HE WAS NEEDING TO SEE WHAT HE'S GOING TO DO FOR ME, PUT ME BACK ON HOLD JUST TO GET ANOTHER REP , I ASKED FOR SUPERVISOR.THE LADY CAME ON AND CLEARLY TOLD ME THE OPPOSITE OF THE MAN I WAS JUST TALKING TO. THAT NO NO RECALL, THAT I WOULD BE RESPONSIBLE FOR ALL FEES.ARE YOU KIDDING ME??THEY SAID THAT UPON PREVIOUS SITUATIONS,THAT AN AIR BAG SENSOR WOULD NEED REPLACING COSTING ABOUT $1000..CLEARLY THERE'S A FAULTY, SOFTWARE DEFECT WHICH WAS PREVIOUSLY RECALLED FOR MY VEHICLE. GM NEEDS TO CARE THAT NO LIFE SHOULD BE AT RISK IF IN AN UNSAFE CHEVY IMPALA. I REFUSE TO THINK GM PROVIDES UNSAFE VEHICLES TO ANYONE. THERE'S WAY TOO MANY COMPLAINTS OF AIR BAG ISSUES WITH THESE TYPES OF VEHICLES, GOD FORBID ANY ACCIDENTS HAPPEN AND GM COULD HAVE PREVENTED THE PROBLEM AND EVEN SAVE A LIFE.
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Complaint 11042152 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2017-10-26
(YYYY-MM-DD)
Date Added To File: 2017-11-01
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2017-11-01
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: AIR BAGS
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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