NHTSA ID Number: 11041742
Incident Date: 2017-10-29
Manufacturer's Name: Chrysler
(FCA US, LLC)
Vehicle/Equipment Make: CHRYSLER
Vehicle/Equipment Model: TOWN AND COUNTRY
Model Year: 2008
9999 If Unknown Or N/A
Vehicle Identification Number: 2A8HR64X68R
Vehicle Mileage At Failure: 100000
Vehicle Speed: 65
Number Of Occurrences:
Was Vehicle Towed: No
Consumer Location: POCAHONTAS, AR
Summary of Complaint
VEHICLE SHUTS OFF WHILE DRIVING. HOW CAN THIS PROBLEM, ADDRESSED LITERALLY HUNDREDS AND THOUSANDS OF TIMES ON MULTIPLE SITES, BE JUDGED BY YOUR DEPARTMENT AS NOT A "SAFETY ISSUE"? I, ALONG WITH MY WIFE, HAVE BEEN DRIVING DOWN THE ROAD WITH MY FAMILY AT HIGHWAY SPEEDS AND THE VAN COMPLETELY SHUTS DOWN. I HAVE BEEN DRIVING DOWN MY DRIVEWAY AT LOW SPEEDS AND THE VAN COMPLETELY SHUTS DOWN. THE VAN BEHAVES AS IF POSSESSED. THE HORN BLARES, FRONT AND REAR WIPERS COME ON BY THEMSELVES, FLASHERS COME ON BY THEMSELVES, DOORS LOCK BY THEMSELVES, WASHER FLUID SPRAYS ON ITS OWN AT A HIGH VOLUME. I HAVE DECIDED, SINCE NHTSA, CHRYSLER, AND MY LOCAL DEALERSHIP CAN'T/WON'T HELP, THAT I WILL CALL AN EXORCIST. I BELIEVE THE EXORCIST WILL BE ABOUT AS MUCH HELP AS THE THREE OF YOU COMBINED. I ASSUME IF MY BEAUTIFUL WIFE AND DAUGHTER ARE KILLED AS A RESULT OF THE ENGINE SHUTTING OFF AT RANDOM SPEEDS ONE OF YOU THREE WILL PAY THE FUNERAL EXPENSE? OR AT LEAST SEND SOME FLOWERS TO THE VISITATION? HOW NICE OF YOU. OR SHOULD I JUST CONTACT THE EXORCIST AGAIN AND SEE IF SHE HAS A FRIEND THAT COULD HOLD A SEANCE SO I CAN TELL THEM HOW MUCH I LOVED THEM AND THAT THEIR SAFETY WAS JUST NOT A PRIORITY FOR YOU? SERIOUSLY. IT IS TIME TO DO SOMETHING. I DO NOT HAVE THE KIND OF MONEY THE DEALERSHIP IS ASKING ME TO PAY FOR A WIDELY KNOWN AND ACCEPTED DEFECT IN THE MANUFACTURING PROCESS OF THEIR VEHICLE. THE TOTAL INTEGRATED POWER MODULE (TIPM) IS FAULTY. EVERYONE KNOWS IT. THE COMPANY ACKNOWLEDGES IT. THOUSANDS HAVE BEEN REPLACED AT THE OWNER'S EXPENSE. WHEN IS SOMEONE GOING TO STEP UP? HOW MANY PEOPLE HAVE TO DIE BEFORE IT BECOMES A "SAFETY ISSUE" TO YOU? SO FOR NOW I HAVE A VERY EXPENSIVE LAWN ORNAMENT AND MY FAMILY HAS TO BUM RIDES. UNBELIEVABLE.
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Complaint 11041742 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2017-10-29
(YYYY-MM-DD)
Date Added To File: 2017-10-31
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2017-10-31
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: ELECTRICAL SYSTEM
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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