NHTSA ID Number: 11033159
Incident Date: 2014-12-22
Manufacturer's Name: Chrysler
(FCA US, LLC)
Vehicle/Equipment Make: CHRYSLER
Vehicle/Equipment Model: TOWN AND COUNTRY
Model Year: 2010
9999 If Unknown Or N/A
Vehicle Identification Number: 2A4RR8D18AR
Vehicle Mileage At Failure: 89000
Vehicle Speed: 0
Number Of Occurrences:
Was Vehicle Towed: No
Consumer Location: WARREN, MI
Summary of Complaint
ON MULTIPLE OCCASIONS OVER THE LAST ALMOST 3 YEARS WE'VE HAD ISSUES WITH OUR VEHICLE DYING WHEN STOPPED OR PARKED. IT BEGAN IN DECEMBER 2014. WE PURCHASED THE VEHICLE IN AUGUST 2014. WHILE DRIVING TO FLORIDA FROM MICHIGAN OUR CHECK ENGINE LIGHT CAME ON. THEN IT TURNED OFF SO WE FIGURED THAT THE BULB WAS LOOSE OR SOMETHING AND WE'D GET IT CHECKED WHEN WE GOT BACK FROM VACATION. ON THE WAY BACK THE SAME THING HAPPENED WITH THE CHECK ENGINE LIGHT COMING ON, GOING OFF BUT THEN IT CAME BACK ON AND DIDN'T TURN OFF. THEN THE VEHICLE STARTS DYING WHEN WE'RE STOPPED OR PARKED. WE'RE OBVIOUSLY CONCERNED! I HAD TO GET AN OIL CHANGE AFTER DRIVING THAT FAR ANYWAY SO I BROUGHT IT IN. THE SAID THAT THE CODE WAS FOR A MISFIRING PISTON AND I NEEDED TO TAKE IT INTO THE SHOP RIGHT AWAY. SO I IMMEDIATELY DRIVE IT OVER TO THE DEALERSHIP SHOP. THEY HAVE IT FOR A FEW DAYS AND TELL ME THAT NOTHING IS WRONG, THE VEHICLE JUST NEEDS A TUNE UP AND NEW WIRES, EVEN THOUGH IT DOESN'T EVEN HAVE 90K MILES ON IT. THEY WERE GOING TO CHARGE US $700. WE HAD MY HUSBAND'S COUSIN DO IT INSTEAD BECAUSE HE IS A MECHANIC AND DOESN'T CHARGE US FOR LABOR. THE PROBLEM DOESN'T GO AWAY. THEY TELL US THE CAM SHAFT SENSOR IS BAD. WE REPLACE IT. DOESN'T FIX IT. THEY TELL US THE CRANK SENSOR IS BAD. WE REPLACE IT. AND ON AND ON OUR GOES WITH US REPLACING THINGS AND THE DEALERSHIP BEING UNABLE TO RECREATE THE ISSUE. FOR THE YEARS WE'VE BEEN DEALING WITH THAT AND A VEHICLE THAT CANNOT SMOOTHLY ACCELERATE. IT IS IMPOSSIBLE TO QUICKLY GET UP TO SPEED AND MERGE ONTO THE HIGHEST BECAUSE THE VEHICLE BUCKS AND SHAKES IF YOU TRY TO ACCELERATE QUICKLY TO GET UP TO SPEED. THEN THE CHECK ENGINE LIGHT FLASHES, TRACTION CONTROL LIGHT COMES ON AND A BELL STARTS TO DING UNTIL WE PULL OVER, SHUT OFF THE VEHICLE AND RESTART IT. NOBODY CAN TELL US WHAT IS WRONG AND WHEN THE CODES ARE SCANNED IT DOESN'T MATCH ANY CODE THAT CHRYSLER HAS.
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Complaint 11033159 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2014-12-22
(YYYY-MM-DD)
Date Added To File: 2017-10-12
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2017-10-12
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: ELECTRONIC STABILITY CONTROL (ESC)
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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