NHTSA ID Number: 11022876
Incident Date: 2017-08-23
Manufacturer's Name: BMW
of North America, LLC
Vehicle/Equipment Make: BMW
Vehicle/Equipment Model: 328XI
Model Year: 2013
9999 If Unknown Or N/A
Vehicle Identification Number: WBA3B3G55DN
Vehicle Mileage At Failure: 49000
Vehicle Speed: 0
Number Of Occurrences:
Was Vehicle Towed: No
Consumer Location: SAN DIEGO, CA
Summary of Complaint
I PURCHASED A 2013 BMW 328XI CERTIFIED PRE-OWNED SEDAN 6/22/16 FOR MY WIFE. IT CAME WITH 18" WHEELS AND PIRELLI CINTURATO RUN-FLATS. THE TIRE-PRESSURE MONITOR (TPM) WARNING STARTED COMING ON A FEW MONTHS AFTER WE BOUGHT IT, SO I PUT AIR IN THE TIRES. BUT IT STARTED HAPPENING MORE FREQUENTLY. I TOOK IT IN FOR SERVICE. THE DIAGNOSIS WAS THAT THE PASSENGER REAR WHEEL WAS CRACKED AND LEAKING AIR. I ASKED IF THE TIRE WAS DAMAGED AND THEY SAID THERE WAS NO VISIBLE DAMAGE BUT THEY RECOMMEND REPLACING IT ANYWAY BECAUSE THE WHEEL WAS DAMAGED. I ASKED WHAT WOULD CAUSE A CRACK IN AN ALLOY WHEEL, AND THEIR ANSWER WAS THAT SHE 'PROBABLY HIT A POTHOLE'. I COULDN'T BELIEVE THAT WAS ALL IT WOULD TAKE, BECAUSE IT'S IMPOSSIBLE TO AVOID HITTING POTHOLES ON OUR FREEWAYS. MY WIFE DRIVES VERY CAREFULLY AND ONLY PUT 5,700 MILES ON THE CAR IN 14 MONTHS. THEY SAID IT WAS BECAUSE THE RUN-FLATS DON'T PROVIDE ENOUGH CUSHION TO PROTECT THE WHEEL FROM ROAD IMPACTS. I BOUGHT A NEW WHEEL (BMW GAVE ME 50% OFF) AND TOOK THE CAR TO A TIRE STORE TO BUY A SET OF CONVENTIONAL TIRES TO REPLACE THE RUN-FLATS. THEY SAID THERE WAS NO DAMAGE TO THE TIRE ON THE CRACKED WHEEL, AND NO EVIDENCE OF IMPACT. I HAVE THE CRACKED WHEEL AND ITS TIRE. I FEEL THAT BMW IS PUTTING DRIVERS AT RISK BECAUSE THERE'S NO WAY TO AVOID HITTING POTHOLES UNDER NORMAL DRIVING CONDITIONS. THEY'VE ESSENTIALLY ACKNOWLEDGED THAT IT'S A HAZARD BECAUSE THEY SELL TIRE & WHEEL INSURANCE TO NEW OWNERS (BUT NOT TO BUYERS OF CERTIFIED PRE-OWNED LIKE US). THE TIRE STORE MANAGER TOLD ME THAT HE'S HAD 'LOTS' OF BMW OWNERS COME IN WITH CRACKED WHEELS. THERE ARE ALSO MANY SIMILAR COMPLAINTS ON THE INTERNET. PLUS BMW SETTLED A CLASS-ACTION LAWSUIT OVER CRACKED WHEELS ON THEIR Z4 MODEL. AND SINCE THE CAR HAS NO ROOM FOR A SPARE TIRE, BMW HAS PUT OWNERS WHO SWITCH TO CONVENTIONAL TIRES AT RISK.
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Complaint 11022876 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2017-08-23
(YYYY-MM-DD)
Date Added To File: 2017-09-12
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2017-09-12
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: WHEELS
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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