NHTSA ID Number: 11022130
Incident Date: 2017-08-21
Manufacturer's Name: Mercedes-Benz
USA, LLC
Vehicle/Equipment Make: MERCEDES BENZ
Vehicle/Equipment Model: CLS500
Model Year: 2006
9999 If Unknown Or N/A
Vehicle Identification Number: WDDDJ75X76A
Vehicle Mileage At Failure: 121000
Vehicle Speed: 50
Number Of Occurrences:
Was Vehicle Towed: No
Consumer Location: NEW HOPE, MN
Summary of Complaint
I WAS ENTERING ONTO A HIGHWAY (100). AT THE POINT OF THE HIGHWAY I WAS ENTERING(FROM CTY RD 81) IT OPENS THE HIGHWAY TO A 3RD LANE ON THE RIGHT SIDE OF THE HIGHWAY. AT THE SAME PLACE IT OPENS THE HIGHWAY UP, THERE IS AN IMMEDIATE EXIT(42ND AVE). AS I AM ACCELERATING TO HIGHWAY SPEEDS, JUST PRIOR TO THE NEW LANE AVAILABILITY THAT DRIVERS MUST ENTER TO GET OFF ON 42ND, MY CAR STARTS CHIMING AND THERE'S A RED WARNING ON MY DASH THAT STATES "STOP, REDUCED BRAKING POWER. DEPRESS BRAKE FULLY." OR SOMETHING QUITE SIMILAR. THERE IS NO SHOULDER, I'M GOING LIKE 10 MPH, TERRIFIED. PEOPLE ARE HONKING AND TRYING TO GET OVER TO GET OFF ON 42ND AVE IN A LANE WHERE I'M GOING 10 MPH AND THEY WERE AT A SPEED OF APPROX 60 MPH(POSTED HWY SPEED). AS I LIMP MY CAR PAST THIS EXIT TO A SHOULDER I THEN ATTEMPT TO BRAKE AND HAVE NO BRAKING POWER. I EVENTUALLY ROLLED TO A STOP. TURNED MY VEHICLE OFF TO DETERMINE MY NEXT MOVE. I TURNED THE VEHICLE BACK ON TO SEE WHAT EXACTLY THE WARNING LIGHT SAID- THERE WAS NOTHING THERE. TESTED MY BRAKES A LITTLE ON THE SHOULDER AND THEY WERE FINE. I WAS ABLE TO DRIVE THE REST OF THE WAY TO MY DESTINATIONS WITHOUT ANY PROBLEMS. THIS HAS SINCE OCCURRED A COUPLE MORE TIMES. THROUGH A TRIP TO THE MECHANIC AND THOROUGH RESEARCH IT IS DETERMINED THE PROBLEM LIES IN MY SENSOTRONIC BRAKE PUMP. THIS IS A PUMP THAT MERCEDES WARRANTIED FOR 10 YEARS DUE TO THIS ISSUE. THIS WILL OCCUR TO ALL OTHER DRIVERS OF THIS VEHICLE THAT HAVEN'T HAD THIS PART REPLACED. I NEVER KNEW OF THE SAFETY ISSUE WITH THE BRAKING SYSTEM UNTIL THIS PROBLEM OCCURRED. I WOULD HAVE REPLACED IT YEARS AGO (UNDER WARRANTY AT THE TIME OF REPLACEMENT). MY CHILDREN'S LIVES, MY LIFE, AND THE LIVES OF ALL THE DRIVERS ON THE HIGHWAY THAT MORNING WERE PLACED AT SEVERE RISK. THIS SHOULD HAVE BEEN RECALLED AND STILL SHOULD FOR ALL OF THE OTHER UNSUSPECTING DRIVERS- FOR THEIR SAFETY AND OTHERS ON THE ROAD.
Complaint 11022130 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2017-08-21
(YYYY-MM-DD)
Date Added To File: 2017-09-07
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2017-09-07
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: SERVICE BRAKES
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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