NHTSA ID Number: 11019327
Incident Date: 2017-08-24
Manufacturer's Name: Nissan North America, Inc.
Vehicle/Equipment Make: NISSAN
Vehicle/Equipment Model: VERSA
Model Year: 2008
9999 If Unknown Or N/A
Vehicle Identification Number: 3N1BC11E18L
Vehicle Mileage At Failure:
Vehicle Speed:
Number Of Occurrences: 1
Was Vehicle Towed: No
Consumer Location: BOTHELL, WA
Summary of Complaint
TAKATA RECALL - OUR 2008 NISSAN VERSA HAD A RECALL NOTICE THAT I RECEIVED IN MARCH 2017, STATING "DO NOT ALLOW PASSENGERS TO RIDE IN THE PASSENGER SEAT" DUE TO METAL SHRAPNEL POTENTIALLY STRIKING DRIVER OR PASSENGERS AND CAUSING SERIOUS INJURY OR DEATH. IT ALSO STATED "NISSAN ANTICIPATES PARTS TO BE AVAILABLE FOR YOUR VERSA BY THE END OF APRIL 2017". SINCE THEN, I HAD NOT RECEIVED ANY NEW UPDATES OR NOTICE FROM NISSAN
. IN AUGUST 2017, I PHONED NISSAN'S CONSUMER AFFAIRS DIVISION AND WAS INFORMED THAT THE DRIVER SIDE AIRBAG ALSO HAD A RECALL FOR SIMILAR FATAL RISK. THEY SAID THEY WOULD LOOK INTO A FORM OF COMPENSATION SINCE THE CAR COULD NOT BE DRIVEN. AFTER SETTING ME UP WITH A LOCAL NISSAN DEALERSHIP (CAMPBELL NISSAN OF EDMONDS), I WOULD FIND OUT THE DEALERSHIP EXPECTED ME TO DRIVE THE CAR TO THE DEALERSHIP AS A PREREQUISITE TO GET SETUP WITH ENTERPRISE RENTAL CAR. THIS SEEMED TO BE FLAWED PLAN, CONSIDERING THE DRIVER'S SIDE AIRBAG POSED A FATAL RISK. ALONG WITH THAT, BECAUSE THE RENTAL CAR WOULD REQUIRE ME TO ADD INSURANCE NEW COVERAGES, NISSAN CONSUMER AFFAIRS REFUSED TO REIMBURSE ANY ADDITIONAL INSURANCE COST I HAD TO ASSUME FOR THEIR RENTAL LOANER VEHICLE. THE TAKATA AIRBAGS PARTS STILL DO NOT HAVE AN EXPECTED DATE. WITH THE LACK OF NOTICE (PHONE CALL, EMAIL, LETTER) OUTSIDE OF THE INITIAL NOTIFICATION FOR THE PASSENGER SIDE AIRBAG, THERE COULD HAVE BEEN SERIOUS INJURY OR EVEN DEATH TO MY WIFE AND I DUE TO THE LACK OF COMMUNICATION AND OWNERSHIP ON NISSAN'S PART. NOT ONLY THAT, THEY HAVE SETUP A VERY POOR SYSTEM FOR HELPING CONSUMER'S TRANSITION TO THEIR OFFERING OF A RENTAL VEHICLE. ATTACHED ARE THE ORIGINAL LETTER I RECEIVED AS WELL AS A "CAMPAIGN VEHICLE STORAGE AGREEMENT" THAT NISSAN REQUESTED I SIGN, EVEN THOUGH IT SUGGESTED I WAS OK TO DRIVE THE VEHICLE TO AND FROM THE DEALERSHIP BEFORE REPAIR. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB
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Complaint 11019327 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2017-08-24
(YYYY-MM-DD)
Date Added To File: 2017-08-24
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2017-08-24
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: AIR BAGS
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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