NHTSA ID Number: 11006622
Incident Date: 2017-03-06
Manufacturer's Name: Kia
America, Inc.
Vehicle/Equipment Make: KIA
Vehicle/Equipment Model: SOUL
Model Year: 2015
9999 If Unknown Or N/A
Vehicle Identification Number: KNDJP3A50F7
Vehicle Mileage At Failure: 29654
Vehicle Speed: 0
Number Of Occurrences:
Was Vehicle Towed: No
Consumer Location: BLOOMINGTON, MN
Summary of Complaint
IN DEC 2014 I LEASED A NEW KIA SOUL. I WAS REALLY HAPPY WITH THE CAR FOR QUITE SOME TIME AND THEN IT RANDOMLY WOULDN'T START AT ODD INTERVALS. THIS HAPPENED WHILE PARKED AT MY DAUGHTER'S DANCE STUDIO, HAVING DRIVEN THERE TO PICK HER UP (JAN 2016). I HAD IT JUMP STARTED THEN SO I COULD GET HOME. HAD TO HAVE IT JUMP STARTED AGAIN THE NEXT MORNING SO I COULD DRIVE KIDS TO SCHOOL AND DRIVE TO THE DEALER. DEALER CHARGED THE BATTERY AND CAR WORKED FINE UNTIL NOV 2016 WHEN I DROVE FROM HOME TO WALMART, DID SOME QUICK SHOPPING BEFORE WORK, AND THE CAR WOULDN'T START WHEN I CAME BACK OUT. I HAD KIA ROADSIDE SERVICE JUMP THE CAR, DROVE IT TO THE DEALER (WAS LATE FOR WORK) BUT THE DEALER RETURNED THE CAR TO ME SAYING THEY COULDN'T DUPLICATE THE ISSUE. AGAIN IN NOV 2016 ON THANKSGIVING, CAR WOULD NOT START IN MY GARAGE. I HAD KIA ROADSIDE SERVICE JUMP START IT AND WAS ABLE TO DRIVE TO MY MOTHER'S 2 HOURS AWAY. I PARKED THE CAR THERE AND AFTER SITTING FOR A COUPLE OF DAYS, IT STARTED FINE. TOOK IT TO THE DEALER WHO AGAIN COULD NOT DUPLICATE ANY ISSUES. AT THAT TIME I WOULD NOT TAKE THE CAR BACK WITHOUT A NEW BATTERY, FOR WHICH KIA DID REIMBURSE ME LATER. AGAIN I MARCH 2017, CAR WOULD NOT START AT HOME. HAD IT TOWED TO THE DEALER. THEY AGAIN COULD NOT PINPOINT THE ISSUE AND RETURNED THE CAR TO ME. I'VE HAD THE ATTNY GEN OF MN CONTACT KIA BUT THEY REFUSE TO REIMBURSE ME FOR ANYTHING I LOST IN TRADING THE CAR BEFORE THE LEASE WAS UP. KIA SAID (SEE LETTER ATTACHED) THAT BECAUSE NOTHING WAS FOUND TO BE WRONG WITH THE CAR, THEY ARE NOT LIABLE. I THINK THE FACT THAT THE CAR WOULDN'T START IS SOMETHING WRONG WITH IT!
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Complaint 11006622 Documents
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Technical Service Bulletins TSB's List
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2017-03-06
(YYYY-MM-DD)
Date Added To File: 2017-07-20
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2017-07-20
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: UNKNOWN OR OTHER
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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