NHTSA ID Number: 11006229
Incident Date: 2017-02-08
Manufacturer's Name: Volvo
Car USA, LLC
Vehicle/Equipment Make: VOLVO
Vehicle/Equipment Model: XC90
Model Year: 2011
9999 If Unknown Or N/A
Vehicle Identification Number: YV4952CY2B1
Vehicle Mileage At Failure: 77010
Vehicle Speed: 0
Number Of Occurrences:
Was Vehicle Towed: No
Consumer Location: CERRITOS, CA
Summary of Complaint
THIS IS A KNOWN DEFECT IN SEVERAL VOLVO CAR MODELS SINCE 2008. THERE IS CURRENTLY A CLASS ACTION LAWSUIT IN PLACE DUE TO THIS DEFECT. THE DEFECT INVOLVES THE VOLVO XM/SIRIUS RADIO SYSTEM INSTALLED IN MANY VOLVO MODELS AND RESULTING BATTERY DRAIN, BATTERY REPLACEMENT COSTS, VOLVO FIRMWARE UPGRADE COSTS AND THE ADDITIONAL INABILITY TO PASS CALIFORNIA SMOG TESTS. THE PROBLEM: WHEN AN AFFECTED VOLVO VEHICLE DOES NOT HAVE AN ACTIVE SUBSCRIPTION TO XM/SIRIUS RADIO, THE INTEGRATED VOLVO RADIO SYSTEM CONTINUALLY AND CONSTANTLY CHECKS FOR XM/SIRIUS ACCOUNT REACTIVATION, EVEN WHEN THE VEHICLE IS TURNED OFF. THIS CONSTANT ELECTRONIC SEARCHING DRAINS A NEW AND FULLY CHARGED BATTERY WITHIN TWO TO THREE DAYS. THIS HAS LEFT MANY VEHICLE OWNERS STRANDED AND HAS COST OWNERS THOUSANDS IN UNNECESSARY REPAIRS, BATTERY REPLACEMENTS AND TOWING CHARGES. (THIS FREQUENTLY OCCURS TO VOLVO OWNERS LEAVING THEIR VEHICLES AT AIRPORT PARKING FOR A FEW DAYS.) VOLVO HAS BEEN SLOW TO ACKNOWLEDGE THE PROBLEM AND HAS BEEN CHARGING CAR OWNERS FOR BATTERY REPLACEMENTS AND FIRMWARE UPGRADES. FURTHERMORE, WHEN THE BATTERY DIES, IT RESETS THE COMPUTER SYSTEMS INCLUDING THE OBDII WHICH IS REQUIRED FOR SMOG TEST READINESS. THE ONEROUS DRIVE CYCLE REQUIRED TO GET THE OBDII SYSTEM INTO READINESS STATE PREVENTS USERS FROM BEING ABLE TO COMPLETE SMOG CERTIFICATIONS IN CALIFORNIA. VOLVO DEALERS WANT TO CHARGE $500 TO COMPLETE THIS SMOG TEST READINESS DRIVE CYCLE, EVEN THOUGH THERE IS NOTHING ELSE WRONG WITH THE VEHICLE EXCEPT FOR THE MANUFACTURER'S DEFECTIVE AND BATTERY DRAINING XM/SIRIUS SYSTEM AND THE ONEROUS DRIVE CYCLE THAT IS NEARLY IMPOSSIBLE TO COMPLETE ON SOUTHERN CALIFORNIA ROADS & HIGHWAYS. (OUR MECHANIC, MY WIFE AND I HAVE ALL TRIED TO COMPLETE THE DRIVE CYCLE AND HAVE BEEN UNSUCCESSFUL.) THIS IS CLEARLY A DEFECT IN DESIGN AND USABILITY WHICH VOLVO SHOULD BE REPAIRING WITHOUT COST TO THE CAR OWNER.
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Complaint 11006229 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2017-02-08
(YYYY-MM-DD)
Date Added To File: 2017-07-18
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2017-07-18
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: ELECTRICAL SYSTEM
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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