NHTSA ID Number: 10995227
Incident Date: 2017-06-11
Manufacturer's Name: Toyota
Motor Corporation
Vehicle/Equipment Make: TOYOTA
Vehicle/Equipment Model: PRIUS
Model Year: 2006
9999 If Unknown Or N/A
Vehicle Identification Number: JTDKB20U467
Vehicle Mileage At Failure: 163690
Vehicle Speed: 50
Number Of Occurrences:
Was Vehicle Towed: No
Consumer Location: KYLE, TX
Summary of Complaint
AFTERNOON 07/11/17 WHILE DRIVING DOWNHILL @ 50 MPH MY 2006 TOYOTA PRIUS TURNED OFF- NO STEERING, EXTERIOR LIGHTS, DASH/COMPUTER LIGHTS, RADIO- EXCEPT FOR FRONT INTERIOR DOME LIGHT. NO WARNING LIGHTS PRIOR TO OR AFTER CAR TURNED OFF. I WAS ABLE TO BRAKE (VERY STIFF BRAKES) & PULL OVER. REPLACED 2015 12V BATTERY HOPING FOR QUICK FIX. CAR STILL WOULD NOT TURN ON, COULD NOT BE TOWED ON FLAT BAD FOR FEAR OF DAMAGING TRANSMISSION. CAR WAS TOWED TO CLOSEST MECHANIC. ON 07/12/17 INDEPENDENT MECHANIC SAID BOTH COOLANT PUMPS FAILED AND THE LEAKING SHORTED A FUSE AND TURNED OFF THE CAR. EVERY TIME THEY ATTEMPTED TO REPLACE FUSE IT WOULD POP FUSE AGAIN. MECHANIC REPLACED WATER PUMP (INCLUDING COOLANT/ANTIFREEZE) & INVERTER ELECTRIC PUMP (INCLUDING INVERTER COOLER WATER) & CHANGED AUTO TRANSMISSION FLUID & FILTER ($1,115). EARLY MORNING 07/14/17 DASH DISPLAY WOULD NOT LIGHT UP WHEN CAR WAS TURNED ON- NO SPEEDOMETER, ODOMETER, GAS GAUGE, REVERSE CAMERA. (HAPPENED COUPLE OF TIMES IN PAST BUT COULD NOT DUPLICATE FOR DEALER.) WHILE DRIVING TO TOYOTA DEALER I NOTICED COMPUTER SCREEN STUCK @ 48 MPG & 61 MILES DRIVEN, BUT NEVER INCREASED MILES AS I DROVE 18 MILES OR UPDATED MPG CALCULATION. REFUSED TO TURN OFF CAR UNTIL SOMEONE FROM TOYOTA DEALER LOOKED @ DASH TO VERIFY CONDITION. TOYOTA DEALER SAYS COMBO METER (COMBINATION METER) FAILURE, WHICH IS NOT RECALL BUT "CAMPAIGN" THAT EXPIRED & REPAIR COSTS $1,111. MOTHERBOARD PART CAN TAKE UP TO 3 WEEKS BUT CAR CANNOT BE DRIVEN WHILE TOYOTA "BURNS" MY COMPUTER'S INFORMATION INTO NEW COMPUTER PART. TOYOTA DEALER PROVIDED LOANER CAR UNTIL REPAIR IS COMPLETED. ON 07/14/17 CALLED TOYOTA & FILED COMPLAINT ABOUT WATER PUMP & COMBO METER. TOYOTA SAYS HYBRID ELECTRIC WATER PUMP CAMPAIGN DID NOT AFFECT MY VIN, WHICH I DO NOT BELIEVE. TOYOTA SAYS COMBINATION METER CAMPAIGN EXPIRED FOR MY VIN. PENDING CALL BACK FROM TOYOTA AT THIS TIME.
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Complaint 10995227 Documents
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Technical Service Bulletins TSB's List
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2017-06-11
(YYYY-MM-DD)
Date Added To File: 2017-06-14
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2017-06-14
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: ELECTRICAL SYSTEM
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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