NHTSA ID Number: 10979079
Incident Date: 2017-04-16
Manufacturer's Name: Chrysler
(FCA US, LLC)
Vehicle/Equipment Make: JEEP
Vehicle/Equipment Model: CHEROKEE
Model Year: 2016
9999 If Unknown Or N/A
Vehicle Identification Number: 1C4PJMCB4GW
Vehicle Mileage At Failure: 21000
Vehicle Speed: 8
Number Of Occurrences:
Was Vehicle Towed: No
Consumer Location: SAN DIEGO, CA
Summary of Complaint
MY CAR JA A 2016 AND IT HAS SHUT OFF WHILE DRIVING 3 TIMES, I WAS ALMOST REAR ENDED THIS LAST TIME, AND IT TOOK A BIT TO START AGAIN. I HAVE ALREADY TAKEN IT TO DEALER AND THEY SAID IT WAS A SOFTWARE UPDATE... AND THEY UPDATED IT BUT IT'S DOING IT AGAIN. I HAVE BEEN READING AND THERE'S IS MORE ONLINE COMPLAINTS ABOUT THIS SAME ISSUE AND ALL GET THE SAME RESPONSE THAT THEY DON'T KNOW WHAT'S CAUSING IT AND THEY ONLY DO A SOFTWARE UPDATE IF THAT... WHAT NEEDS TO HAPPEN BEFORE THEY RECALL OR REPAIR THIS ISSUE, I DON'T FEEL SAFE DRIVING THIS VEHICLE ANYMORE BUT I HAVE NO CHOICE I HAVE TO DRIVE TO WORK AND HAVE NO OTHER VEHICLE, I FEEL MY LIFE IS IN DANGER EVERY TIME I'M DRIVING IT, HOW MANY PEOPLE'S LIVES WILL JEEP CONTINUE PUTTING IN DANGER UNTIL THEY RESOLVE THE ISSUE OR RECALL THEIR THIS CAR. A SIMPLE WE DON'T KNOW AND TAKE YOUR CAR BACK DOESN'T MAKE ME FEEL LIKE THEY ARE CONCERNED ABOUT MY SAFETY, THEY ALREADY SOLD THE CAR SO NOW IT'S OUR PROBLEM? I PAY A LOT OF MONEY FOR THIS CAR FOR IT TO NOT BE RELIABLE AND TO FEEL MY LIFE AT RISK. WHAT ARE MY OPTIONS? HOW CAN I HAVE A RELIABLE CAR AGAIN? I HAVE A 2016 RELATIVELY NEW CAR AND THERE'S NO REASON I SHOULD BE HAVING THIS PROBLEMS WITH A NEW CAR SO EITHER I GOT A LEMON OR THEIR WHOLE LINE IS FAULTY BUT I DON'T THINK MY LIFE SHOULD BE AT RISK AND THEY NEED TO RESOLVE THIS ISSUE. I'M TIRED OF HEARING WE DON'T KNOW WHAT THE ISSUE IS AND IT MIGHT JUST BE A SOFTWARE, EVEN IF IT'S JUST THE SOFTWARE THEN THE CAR SHUTTING OFF ON IS SHOULDN'T BE THEIR WAY OF LETTING US KNOW WE NEED TO TAKE IT IN FOR AN UPDATE. PLEASE MAKE THIS COMPANY RESOLVE THIS ISSUE BEFORE ANY FATALITIES OCCUR DUE TO THIS ISSUE. MY CAR WAS IN MOTION APPROACHING A STOP LIGHT WHEN THE ENGINE STOPPED AND WOULDN'T START UP AGAIN FOR ALMOST A MINUTE, THE OTHER TIME I WAS DRIVING AT SLOW SPEED AT A MALL PARKING LOT, THE OTHER TIME DRIVING DOWN A STREET. THANK YOU
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Complaint 10979079 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2017-04-16
(YYYY-MM-DD)
Date Added To File: 2017-04-18
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2017-04-18
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: ENGINE
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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