NHTSA ID Number: 10967659
Incident Date: 2017-02-27
Manufacturer's Name: Kia
America, Inc.
Vehicle/Equipment Make: KIA
Vehicle/Equipment Model: SORENTO
Model Year: 2011
9999 If Unknown Or N/A
Vehicle Identification Number: 5XYKTCA11B0
Vehicle Mileage At Failure:
Vehicle Speed:
Number Of Occurrences:
Was Vehicle Towed: No
Consumer Location: MCKEESPORT, PA
Summary of Complaint
ON FEBRUARY 27, 2017, MY 2011 KIA SORENTO'S ENGINE DIED. I HAD ONLY ONE WARNING THAT THERE WAS A PROBLEM AND THAT WAS A LACK OF POWER. I WAS GOING UP A SLIGHT HILL AND I HAD TO FLOOR THE GAS PEDAL TO MAINTAIN 20MPH UP IT. I WENT OUT AT 830PM THAT NIGHT TO TAKE IT TO MY MECHANIC AND MY SORENTO WOULD NOT START. I HAD IT TOWED TO GORRING AUTOMOTIVE AT 1030PM. ON MARCH 1, 2017, MR. GORRING CALLED AND TOLD ME I WOULD NEED A NEW ENGINE. I CONTACTED CENTURY 3 KIA AND SPOKE TO THE SERVICE MANAGER DAN. HE STATED THAT I NEEDED TO BRING IT BACK TO THE DEALERSHIP TO HAVE IT LOOKED AT. I ALSO CONTACTED KIA CONSUMER NUMBER AND SPOKE TO ERIC. ERIC TOLD ME THE SAME INFORMATION AND I STATED I DID NOT WANT TO PAY FOR THE DIAGNOSIS AGAIN. I HAD MY SORENTO TOWED TO CENTURY 3 KIA ON MARCH 1, 2017. DAN STATED THAT HE WAS SURPRISED THAT MY VIN WAS NOT ON THE EXTENDED WARRANTY LIST. ON MARCH 3, 2017, DAN FROM CENTURY 3 KIA CALLED ME AND SAID THAT I DID NEED A NEW ENGINE. CHARLES FROM KIA'S CONSUMER NUMBER AND DAN FROM CENTURY 3 KIA BOTH STATED THAT IF I WAS THE ORIGINAL OWNER THEY WOULD REPLACE THE ENGINE AT NO COST TO ME BUT SINCE I AM THE SECOND OWNER OF THE SORENTO, IT WOULD BE MY RESPONSIBILITY. I INQUIRED AT THE COST OF LABOR AND WAS TOLD 15 HOURS AT $108 AN HOUR. I HAVE LOOKED AROUND AND FOUND THAT MOST ENGINES WITH ROUGHLY THE SAME MILEAGE AS MINE ARE AROUND $2,500. THE TOTAL COST WILL ROUGHLY BE BETWEEN $4,500 AND $6,500 TOTAL WITH ALL THE FLUIDS AND OTHER PARTS NEEDED TO RETURN MY SORENTO TO A FUNCTIONAL STATE. I PURCHASED THE SORENTO WITH 53,857 MILES ON IT AND HAD IT FOR ONE YEAR. I PUT 12,000 MILE ON IT ROUGHLY. MY SORENTO HAD ROUGHLY 65,500 MILES ON IT WHEN THIS HAPPENED. I HAVE DONE SOME RESEARCH AND FOUND THIS TO BE A COMMON PROBLEM WITH THE 2.4L ENGINES. IF THIS IS TRUE, WHY HAS KIA NOT DONE ANYTHING ABOUT IT.
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Complaint 10967659 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2017-02-27
(YYYY-MM-DD)
Date Added To File: 2017-03-21
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2017-03-21
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: ENGINE
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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