NHTSA ID Number: 10955621
Incident Date: 2016-11-13
Manufacturer's Name: Hyundai
Motor America
Vehicle/Equipment Make: HYUNDAI
Vehicle/Equipment Model: SANTA FE
Model Year: 2013
9999 If Unknown Or N/A
Vehicle Identification Number: 5XYZWDLA8DG
Vehicle Mileage At Failure: 74380
Vehicle Speed: 70
Number Of Occurrences:
Was Vehicle Towed: No
Consumer Location: WISCONSIN RAPIDS, WI
Summary of Complaint
I WAS DRIVING ON THE INTERSTATE AT 70 MPH AND STARTED A FAINT RATTELLING NOISE COMING FROM THE MOTOR COMPARTMENT. I THOUGHT IT MIGHT BE A WHEEL BEARING.TRAVELED 3-4 MORE MILES, THEN WITH WHAT I WOULD DESCRIBE AS COMPLETE MOTOR FAILURE, ALOUD CLATTERING NOISE FROM THE ENGINE COMPARTMENT AND LOSE OF POWER HAPPENED. I IMMEDIETLY PULLED OVER TO THE SIDE OF THE HIGHWAY A AND SND LOOKED UNDER THE HOOD. I CHECKED THE OIL LEVEL AND IT WAS FINE, BUT IT WAS VERY BLACK AND SMELLED BURNT. I CALLED FOR ROADSIDE ASSISTANCE AND THE VEHICLE WAS HAULED TO THE NEAREST HYUNDAI DEALER. 1ST THING THE SERVICE DEPT. PERSON DID WAS CHECK THE OIL AND SAID THAT IT WAS FINE ALSO. THEY THEN TOOK THE VEHICLE INSIDE, THEY DROP THE OIL PAN AND FOUND PIECES OF METAL THEY THOUGHT TO BE FROM BEARINGS FROM THE BOTTOM END OF THE MOTOR. I HAD JUST BOUGHT THIS USED VEHICLE IN SEPTEMBER 2016 AND THE MOTOR FAILED IN NOVEMBER 2016 ALMOST 2 MONTHS TO THE DAY I BOUGHT IT. IT WAS PURCHASED FROM A HYUNDAI DEALER SO THE VEHICLE WAS INSPECTED AND CERTIFIED. THE MOTOR AND THE TURBO BOTH HAD TO BE REPLACED AT THE COST OF $6364.11 OUT OF MY POCKET. THE SERVICE MANAGER TRIED TO GET SOME SORT OF GOODWILL HELP FROM HYUNDAI AND THEY REFUSED. TO SAY I'M NOT HAPPY IS AN UNDERSTATEMENT, I DID FILE A COMPLAINT WITH HYUNDAI MOTORS USA. I'VE BEEN DOING INVESTIGATING ON THE INTERNET AND I'M FINDING OTHER PEOPLE WITH SIMILAR PROBLEMS WITH THEIR 2013 2.0T SANTA FE'S.
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Complaint 10955621 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2016-11-13
(YYYY-MM-DD)
Date Added To File: 2017-02-20
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2017-02-20
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: ENGINE
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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