NHTSA ID Number: 10955213
Incident Date: 2015-12-16
Manufacturer's Name: General Motors
, LLC
Vehicle/Equipment Make: CHEVROLET
Vehicle/Equipment Model: SILVERADO 2500
Model Year: 2015
9999 If Unknown Or N/A
Vehicle Identification Number: 1GC1KWE86FF
Vehicle Mileage At Failure: 12000
Vehicle Speed: 50
Number Of Occurrences:
Was Vehicle Towed: No
Consumer Location: DALLAS, GA
Summary of Complaint
I BOUGHT THIS TRUCK 14 MONTHS AGO AND WAS TALKED INTO A GPS SYSTEM. THE DOCUMENTATION STATED IT WAS THE LATEST AND GREATEST AND UP TO DATE. IT WAS BOTHERSOME THAT THE SYSTEM COULD NOT KNOW ABOUT MY 7 YEAR OLD SUBDIVISION AND LARGE INTERSECTION SUCH AS THE NEW I 65 INTERCHANGE ON THE SOUTH SIDE OF INDY. THEN I PULLED A TRAILER TO TEXAS AND WAS ALMOST KILLED IN A HEAD ON BECAUSE THE GPS SYSTEM IN MY NEW TRUCK THINKS ALL FRONTAGE ROADS IN TX ARE 2 WAY WHEN MOST ARE ONE WAY IN THE SAME DIRECTION AS THE TRAVEL LANES FOR THE INTERSTATE. IT WAS ABOUT 10 PM AND RAINING. I WAS DIRECTED TO EXIT THE FREEWAY AND CROSS UNDER AND TURN RIGHT AND GO 1 MILE TO MY DESTINATION. I MADE THE TURN AND WAS UP TO ABOUT 50 MPH WHEN AN 18 WHEELER CAME DOWN THE EXIT RAMP HEADED STRAIGHT FOR ME. WE BOTH HAD TO MAKE SOME WILD MANEUVERS TO AVOID THE COLLISION. I ENDED UP HAVING TO REPLACE THE TRUCK BED FROM DAMAGE ON TH SIDE FROM A SEMI JACKKNIFE. I CONTACTED CHEVY AND SPENT MANY CALLS WITH THEIR ENTERTAINMENT DEPT TO TRY AND FIX THIS ISSUE. CHEVY REFUSES TO FIX THIS ISSUE AND WANTS ME TO BUY AN UPDATE. I WON'T DO THAT AS IT WOULD ERASE THE ORIGINAL SOFTWARE AND I WOULD NOT BE ABLE TO PROVE WHAT HAPPENED. IF YOU HAVE ANY WRONG WAY HEAD ONS IN TX IN A GM PRODUCT IS WAS MOST LIKELY THE GPS THAT CAUSED THE WRECK. I'M FRUSTRATED THAT THERE SEEMS TO BE NO INTEREST IN THIS PROBLEM. LUCKILY THE GPS IN MY PHONE WORKS FINE AND I CAN GET TO MY DESTINATIONS SAFELY FOR ALMOST FREE INSTEAD OF THE $850.00 CHEVY SYSTEM THAT HAS TRIED TO KILL ME TWICE BEFORE I STOPPED USING IT. I HAVE TALKED TO SEVERAL CHEVY MECHANICS AND THEY HAVE ALSO SEEN THE PROBLEM IN BOTH CUSTOMER CARS AND WHEN THEY HAVE RENTED A GM PRODUCT. DATE IS A GUESS AS IT HAS BEEN AWHILE, NOTE: I DELIVER RV'S AND KEEP LOGBOOKS AND CAN GET THE EXACT DATE IF NEEDED. HD LONG BED CREW CAB 4X4 SINGLEHTTPS://WWW-ODI.NHTSA.DOT.GOV/VEHIC TIRE PU
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Complaint 10955213 Documents
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CRASH: Yes
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2015-12-16
(YYYY-MM-DD)
Date Added To File: 2017-02-17
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2017-02-17
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: ELECTRICAL SYSTEM
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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