NHTSA ID Number: 10938367
Incident Date: 2011-01-01
Manufacturer's Name: Ford
Motor Company
Vehicle/Equipment Make: MERCURY
Vehicle/Equipment Model: MILAN
Model Year: 2008
9999 If Unknown Or N/A
Vehicle Identification Number: 3MEHM08148R
Vehicle Mileage At Failure: 180000
Vehicle Speed: 40
Number Of Occurrences: 1
Was Vehicle Towed: No
Consumer Location: SAINT LEONARD, MD
Summary of Complaint
THE FIRST TIME I LOST THE BRAKES I WAS GOING THROUGH A ROUNDABOUT WHEN I HAD TO SLAM ON MY BRAKES TO AVOID HITTING A CAR THAT PULLED OUT IN FRONT OF ME. AS I DEPLOYED THE BRAKES, I HIT A POTHOLE WHICH CAUSED THE ABS TO ACTIVATE. THE PEDAL WENT TO THE FLOOR AND I HAD TO QUICKLY CHANGE LANES TO AVOID AN ACCIDENT. IT TOOK SEVERAL HOURS FOR BRAKES TO RETURN TO NORMAL. THE SECOND TIME, I SLAMMED ON MY BRAKES WHEN TRAFFIC CAME TO AN IMMEDIATE HALT. I HAD PLENTY OF TIME TO STOP, BUT AGAIN WHEN THE ANTILOCK BRAKES WERE ACTIVATED, I LOST PEDAL AND HAD TO GO INTO THE MEDIAN TO AVOID REAR-ENDING THE CAR IN FROM OF ME. AGAIN, SEVERAL HOURS LATER THE BRAKES RETURNED TO NORMAL. I WAS ABLE TO CREATE A SIMILAR SCENARIO TO SHOW MY HUSBAND JUST BY SLAMMING ON MY BRAKES AT THE END OF OUR NEIGHBORHOOD WHERE SAND LAID ON THE ASPHALT. HE BLED THE BRAKES AND THE PROBLEM APPEARED TO BE RESOLVED, BUT UNFORTUNATELY IT WAS NOT. THE LAST TIME IT HAPPENED, MY 19 YEAR OLD DAUGHTER WAS DRIVING IT. SHE LOST PEDAL AFTER ANTILOCK BRAKES WERE ACTIVATED AND, BEING A NEW DRIVER, CLIPPED THE VEHICLE IN FRONT OF HER. FORTUNATELY NO ONE WAS HURT AND WE WERE ABLE TO RESOLVE THE ACCIDENT WITHOUT INVOLVING AUTHORITIES. AFTER THIS I HAVE NOT ALLOWED HER TO DRIVE THE CAR AND IT SITS IN THE GARAGE AS WE DEBATE FIXING THE COSMETIC DAMAGE DUE TO THE BRAKE PROBLEMS. THE DATE BELOW IS AN APPROXIMATE DATE OF THE FIRST TIME IT HAPPENED. THE LAST TIME IT HAPPENED WAS IN AUGUST 2016. IT HAS HAPPENED APPROXIMATELY 5 TIMES THROUGH THE YEARS, BUT HAS BEEN FEW AND FAR IN BETWEEN SINCE IT IS NOT OFTEN THE ABS IS ACTIVATED. THE ONLY TIME IT HAS BEEN DRIVEN SINCE AUGUST WAS TO TAKE IT THROUGH EMISSIONS. *TR
Complaint 10938367 Documents
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- Mixes well with conventional fluids
- Low-moisture formula provides excellent vapor lock...
- Ideal for hydraulic and disc brakes
- Provides an extra margin of safety in extreme braking...
- Mix of polyglycol ethers ensures hot brake-system operation...
- Excellent for ABS, disc and drum brake systems
- Delivers braking power when needed by avoiding a spongy...
- Both wet and dry boiling points exceed the minimum...
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Search NHTSA Database for (TSB's) Technical Service Bulletins
Technical Service Bulletins TSB's List
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CRASH: Yes
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2011-01-01
(YYYY-MM-DD)
Date Added To File: 2016-12-28
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2016-12-28
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: SERVICE BRAKES
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders: 6
Drive Train Type: FWD
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type: Gas
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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