NHTSA ID Number: 10899554
Incident Date: 2016-08-30
Manufacturer's Name: Chrysler
(FCA US, LLC)
Vehicle/Equipment Make: JEEP
Vehicle/Equipment Model: PATRIOT
Model Year: 2008
9999 If Unknown Or N/A
Vehicle Identification Number: 1J8FF28W78D
Vehicle Mileage At Failure: 70000
Vehicle Speed:
Number Of Occurrences: 1
Was Vehicle Towed: No
Consumer Location: ASHLAND, MA
Summary of Complaint
I TOOK MY JEEP PATRIOT TO A LOCAL MECHANIC TO PUT A HITCH ON THE BACK FOR A BIKE RACK, AND HE NOTICED THAT MY SUBFRAME/CROSS MEMBER WAS IN DIRE NEED OF REPLACEMENT DUE TO RUST. I TOOK THE VEHICLE TO A JEEP DEALER AND WAS TOLD THAT THIS IS A COMMON ISSUE IN THESE EARLY GEN. PATRIOTS, AND THAT A RECALL HAD BEEN ISSUED BY JEEP (CHRYSLER ACTION # 23-012-1) FOR THE 2007 PATRIOT AND COMPASS MODELS. THE DETAILS OF THE RECALL WOULD BE THAT JEEP WOULD COVER THE COST TO REPAIR THE ROTTED SUB FRAMES IN THE 2007 PATRIOTS MANUFACTURED PRIOR TO JULY 2007, AND THE ELIGIBILITY FOR COVERAGE UNDER THIS RECALL IS DECIDED BY VIN NUMBER. THE DEALER CONFIRMED THAT MY JEEP WAS MANUFACTURED AFTER JULY 2007, BUT PURCHASED IN MARCH 2008 AND THUS WOULD NOT BE COVERED UNDER THE SAME RECALL. NOW, I AM CURRENTLY HAVING ISSUES WITH MY PATRIOT'S STEERING AND DECELERATION, ESPECIALLY WHEN DRIVING ON THE HIGHWAY. I EXPERIENCE SHAKING OF THE STEERING WHEEL AND VIBRATIONS THROUGHOUT THE VEHICLE WHILE GOING SPEEDS OVER 50MPH ON THE HIGHWAY. WHEN EXITING THE HIGHWAY ON A RAMP, THE ISSUES ARE THE MOST PRONOUNCED. I HAVE TO BE DILIGENT ABOUT BRAKING SEVERAL TIMES TO MAKE SURE THE CAR IS DECELERATING SAFELY AS WELL AS THE STEERING FEELING EXTREMELY LOOSE. I'VE CONTACTED JEEP TO SEE IF THE ISSUE WITH THE SUB FRAME ROTTING WOULD BE COVERED IN THE 2008 PATRIOT MODEL, SINCE IT APPEARS TO BE THE SAME ISSUE AS THE 2007S HAD AND HAD NOT BEEN CORRECTED. I HAD NO LUCK TALKING TO A REPRESENTATIVE WITH JEEP ABOUT THIS ISSUE. MY TICKET WITH JEEP WAS CLOSED BY CUSTOMER SERVICE AFTER THE E-MAIL REP. DIRECTED ME TO PURCHASE A WARRANTY WITH JEEP OR VISIT A DEALER (WHICH I'D ALREADY DONE). WE ARE BRINGING THE VEHICLE TO A LOCAL MECHANIC TO FIX THE SUB FRAME THIS WEEK. I'D LIKE TO BE REIMBURSED BY JEEP FOR THE COST OF REPAIRING THE SUBFRAME. THANK YOU FOR YOUR TIME, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
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Complaint 10899554 Documents
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Technical Service Bulletins TSB's List
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2016-08-30
(YYYY-MM-DD)
Date Added To File: 2016-08-30
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2016-08-30
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: STRUCTURE:BODY
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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