NHTSA ID Number: 10891928
Incident Date: 2014-08-30
Manufacturer's Name: Toyota
Motor Corporation
Vehicle/Equipment Make: TOYOTA
Vehicle/Equipment Model: CAMRY
Model Year: 2004
9999 If Unknown Or N/A
Vehicle Identification Number: 4T1BE32K44U
Vehicle Mileage At Failure: 178533
Vehicle Speed: 0
Number Of Occurrences: 1
Was Vehicle Towed: No
Consumer Location: ELLENWOOD, GA
Summary of Complaint
TOYOTA CAMRY DRIVER-SIDE WINDOW FIRE. DURING AUGUST OF 2014, I WENT SHOPPING IN LITHONIA, GA. I PARKED MY 2004 TOYOTA CAMRY IN THE SHOPPING CENTER PARKING LOT. A SHORT TIME LATER, I RETURNED TO MY CAR AND OBSERVED SMOKE BILLOWING FROM THE DRIVER SIDE WINDOW OF MY VEHICLE. I IMMEDIATELY DROVE ACROSS THE STREET TO NALLEY TOYOTA OF STONECREST TO HAVE THE VEHICLE CHECKED OUT. I WAS NOT AWARE OF ANY RECALL AT THIS TIME, AND ASKED THE SERVICE ADVISOR TO CHECK FOR ONE. SHE DID SO, AND TOLD ME THERE WAS NOT A TOYOTA RECALL FOR MY VEHICLE. I PROCEEDED TO PAY THEM $967.00 IN PARTS AND LABOR TO REPLACE MY ENTIRE MASTER SWITCH, THE MASTER SWITCH ASSEMBLY, AND WINDOW MOTOR IN THE DRIVER-SIDE DOOR. AFTER COMING HOME, I PROCEEDED TO LOOK FOR ANY INFORMATION I COULD FIND ON TOYOTA RECALLS OF OTHER 2004 CAMRYS. I FOUND THE TOYOTA RECALL LIST ONLINE AND SAW THAT MY CAR HAD THE SAME PROBLEM AS OTHER CAMRYS BEING RECALLED, YET HAD NOT BEEN INCLUDED. IN MAY OF THE FOLLOWING YEAR (2015), THE MOTOR I WAS SOLD FAILED AGAIN. I WAS UNABLE TO RAISE MY DRIVER SIDE WINDOW, SO I WENT BACK TO NALLEY TOYOTA AT STONECREST. I SPOKE WITH A SERVICE ADVISOR WHO EXPLAINED THAT EVEN THOUGH THE RECALL HAD BEEN EXPANDED TO INCLUDE MORE VEHICLES WITH THIS PROBLEM, MY TOYOTA CAMRY WAS STILL NOT INCLUDED. I PROCEEDED TO PAY AN ADDITIONAL $234.17 TO HAVE THE WINDOW MOTOR REPLACED AGAIN. SINCE THAT TIME, I HAVE ALSO EXPERIENCE THE BURNING OUT OF MY CAR LIGHTER. I HAVE BEEN WAITING IN VAIN FOR TOYOTA TO INCLUDE MY MODEL OF TOYOTA CAMRY IN THE RECALL PROCESS. I AM WRITING NOW TO REQUEST THAT TOYOTA REIMBURSE ME FOR THE MONEY I HAVE PAID TO HAVE WORK DONE THAT WOULD HAVE BEEN COVERED UNDER THE EXISTING TOYOTA RECALL ON WINDOW MOTORS. OBVIOUSLY, MY CAR SHOULD HAVE BEEN INCLUDED. I AM ATTACHING DOCUMENTATION OF EACH TRANSACTION FOR YOUR REVIEW. THANK YOU FOR YOUR ASSISTANCE. *TR
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Complaint 10891928 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: Yes
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2014-08-30
(YYYY-MM-DD)
Date Added To File: 2016-07-31
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2016-07-31
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: ELECTRICAL SYSTEM
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders: 4
Drive Train Type: FWD
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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