NHTSA ID Number: 10889221
Incident Date: 2016-07-22
Manufacturer's Name: Hyundai
Motor America
Vehicle/Equipment Make: HYUNDAI
Vehicle/Equipment Model: TUCSON
Model Year: 2016
9999 If Unknown Or N/A
Vehicle Identification Number: KM8J3CA24GU
Vehicle Mileage At Failure: 2900
Vehicle Speed: 2
Number Of Occurrences:
Was Vehicle Towed: No
Consumer Location: COTTONWOOD HEIGHTS, UT
Summary of Complaint
THE CAR RANDOMLY DOES NOT SHIFT INTO FIRST GEAR WHEN ATTEMPTING TO ACCELERATE FROM A STOPPED POSITION. MY HUSBAND AND I HAD BEEN NOTICING THAT THE CAR WOULD SOMETIMES LAG WHEN ATTEMPTING TO ACCELERATE FROM STOPPED AND THEN JUMP FORWARD. WE ALSO NOTICED SIMILAR ISSUES WHEN THE AUTOMATIC TRANSMISSION IS CHANGING FROM FIRST TO SECOND GEAR AND SECOND TO THIRD GEAR. LAST WEEK, MY HUSBAND AND I WERE ENTERING A MAIN ROAD FROM A PARKING LOT. WHEN MY HUSBAND RELEASED THE BREAK AND STEPPED ON THE GAS PEDAL, THE CAR SLOWLY ROLLED FORWARD INTO THE ROAD, BUT DID NOT ACCELERATE EVEN WHEN MY HUSBAND PUSHED THE GAS TO THE FLOOR AND THE CAR REVVED. THE FIRST GEAR DID NOT ENGAGE. MY HUSBAND HAD TO TURN OFF THE CAR AND RESTART THE ENGINE IN ORDER TO GET THE CAR TO MOVE. WE TOOK IT TO THE HYUNDAI DEALERSHIP FOR REPAIR. THEY CLAIMED TO CLEAN SOME CONTACTS AND UPDATE THE SOFTWARE AND SAID THAT THIS FIXES THE PROBLEM, WHICH WAS A KNOWN ISSUE. THE NEXT DAY, WE WERE ONCE AGAIN ENTERING A ROAD FROM A PARKING LOT, AND THE SAME ISSUE OCCURRED. WE TOOK IT BACK TO HYUNDAI AND THE MANAGER SAID THAT THIS IS A KNOWN DEFECT WITH THE DUAL CLUTCH TRANSMISSION OF THIS MODEL OF CAR AND THAT THEY HAD ALREADY PERFORMED 'SOFTWARE UPDATES' ON APPROXIMATELY 70 CARS AT THEIR DEALERSHIP AND ONLY JUST REALIZED THE DAY BEFORE THAT THIS DOESN'T FIX ANYTHING. HE SAID THAT THE CAR WAS NOT SAFE TO DRIVE, HYUNDAI DOES NOT CURRENTLY KNOW HOW TO FIX THE ISSUE, AND THAT THEY WOULD GIVE US A LOANER CAR WHILE HYUNDAI ENGINEERS WORK ON THE PROBLEM. HE SAID THEY MAY HAVE A SOLUTION IN A FEW WEEKS. IN THE MEANTIME, HE CLAIMED THAT THEIR DEALERSHIP WAS NO LONGER SELLING THESE VEHICLES. THESE CARS ARE A SAFETY HAZARD AND IT IS ONLY A MATTER OF TIME BEFORE SOMEONE GETS KILLED. THEY ALL NEED TO BE RECALLED IMMEDIATELY.
Check if your Hyundai has a Recall
Complaint 10889221 Documents
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Technical Service Bulletins TSB's List
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2016-07-22
(YYYY-MM-DD)
Date Added To File: 2016-07-28
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2016-07-28
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: POWER TRAIN
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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