NHTSA ID Number: 10884659
Incident Date: 2016-07-06
Manufacturer's Name: General Motors
, LLC
Vehicle/Equipment Make: CHEVROLET
Vehicle/Equipment Model: MONTE CARLO
Model Year: 2003
9999 If Unknown Or N/A
Vehicle Identification Number: 2G1WW12E739
Vehicle Mileage At Failure: 87844
Vehicle Speed:
Number Of Occurrences:
Was Vehicle Towed: No
Consumer Location: EATONTOWN, NJ
Summary of Complaint
I TOOK MY 2003 CHEVY MONTE CARLO INTO CIRCLE CHEVROLET IN SHREWSBURY, N.J. BECAUSE MY CAR'S AIR BAG SYMBOL HAD CAME ON ON MY DASH BOARD. IT HAD INITIALLY CAME ON SATURDAY JULY 2 IN THE LATE AFTERNOON. I IMMEDIATELY CAME HOME AND DID NOT DRIVE MY CAR UNTIL JULY 6, 2016 FOR SERVICE.... BECAUSE THE CARS OWNER MANUAL SAYS ON PAGE 3-30 " IF THE AIR BAG READINESS LIGHT STAYS ON AFTER YOU START THE VEHICLE OR COMES ON WHEN YOU ARE DRIVING, YOUR AIR BAG SYSTEM MAY NOT WORK PROPERLY. HAVE YOUR CAR SERVICED RIGHT AWAY. " SERVICE TOLD ME IT WOULD TAKE ABOUT 1 1/2 HOURS TO LOOK AT IT. I WAS THERE 4 HOURS INSTEAD ! THEN THEY CHARGED ME $ 123.05. TOLD ME THEY COULD NOT CHECK THE CAR UNLESS THE LIGHT WAS ON. THEY NEVER TOLD ME TILL THE END. BUT THEY MANAGED TO GIVE ME A LAUNDRY LIST OF OTHER THINGS, THAT HAD NOTHING TO DO WITH THE AIR BAG ! I HAD TOLD THEM I AM DISABLED. MY NECK IS FUSED AND THE LAST THING I NEED IS FOR THE AIR BAG TO INFLATE OR NOT INFLATE AT ALL. EVIDENTLY, THIS COMPANY HAS NO HEART AND TOOK MY MONEY. THERE HAS TO BE SOMETHING WRONG WITH THE AIR BAG, TO CAUSE THE LIGHT TO BE INTERMITTENT !!!!!!! IN CLOSING .... I ONLY WANTED THEM TO CHECK THE AIR BAG PROBLEM. ONLY FOR THEM TO TELL ME, THE LIGHT HAS TO BE ON FOR THEM TO CHECK THE CAR ?????!!!!! THEY NEVER TOLD ME THAT UNTIL THEY TOOK MY MONEY ! I HAVE NEVER SEEN THE AIR BAG LIGHT SINCE I TOOK OWNERSHIP OF THE CAR IN 2003.
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Complaint 10884659 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2016-07-06
(YYYY-MM-DD)
Date Added To File: 2016-07-13
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2016-07-13
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: AIR BAGS
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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