NHTSA ID Number: 10874299

Incident Date: 2016-04-11

Manufacturer's Name: Volkswagen Group of America, Inc.

Vehicle/Equipment Make: VOLKSWAGEN

Vehicle/Equipment Model: PASSAT

Model Year: 2009
9999 If Unknown Or N/A

Vehicle Identification Number: WVWJK73C29E

Vehicle Mileage At Failure:

Vehicle Speed:

Number Of Occurrences:

Was Vehicle Towed: No

Consumer Location: NORTH LAS VEGAS, NV

Summary of Complaint

TENSION BELT, SHAKING & JUMPING THE ENGINE FEELS LIKES IT'S GOING TO FALL, THE MANIFORD VOLKSWAGEN HAS EXTENDED THE EMISSIONS CONTROL SYSTEMS WARRANTY FOR THE INTAKE MANIFOLD UNDER SPECIFIC CONDITIONS TO 10 YEARS OR 120,000 MILES, WHICHEVER OCCURS FIRST, FROM THE VEHICLE'S ORIGINAL IN-SERVICE DATE, FOR CERTAIN 2008 ' 2011 MODEL YEAR VOLKSWAGEN 2.0T ENGINE VEHICLES WITH ENGINE CODES CBFA AND CCTA., "WHICH I WENT TO THE VW SERVICE CENTER, AND THEY WASN'T TRYING TO HONOR ANY OF RECALLS OR THE EXTENDED, THIS WAS THE WORST SERVICE I EVER HAD, "I ALWAYS TAKE MY CAR TO THE DEALERSHIP SERVICE CENTER, I HAVE ALWAYS HAD TOYOTA DUE ALL MY SERVICE, AS I WAS SAYING, "I TOOK MY CAR IN FOR THE EXTENDED WARRANTY AND THAT'S WHEN ALL HELL BROKE LOOSE, THEY STARTED TRYING TO HAVE ME FIX OTHER STUFF ON MY CAR, COSTING $2,400.00, THE MAN WAS FORCING ME TO DO AN ENGINE SERVICE, AND WHEN I SAID I WASN'T READY TO DO THAT, HE BECAME MAD AND STARTED SAYING NOTHING WRONG WITH THE EXTENDED MANIFOLD, EVERYTHING WAS WORKING GOOD ON MY CAR UNTIL I BROUGHT MY CAR IN, EVEN THE MECHANICS MAN WAS SAYING HOW MY CAR WAS IN GOOD CONDITION, THE CRAZY THING, I HAD AN APPOINTMENT THAT WAS MADE WITH THE VW CUSTOMER CARE FOR THE EXTENDED WARRANTY, & THEY HAD MY CAR FOR OVER 7 HOURS AND ALL WAS DONE WAS AND REGULAR OIL CHANGE, "WHICH I THOUGHT THEY DID AN TRANSMISSION OIL CHANGE SINCE THAT'S WAS WHAT THEY WAS TELLING ME I NEEDED, BECAUSE THE ENGINE LIGHT WAS ON, AND I DIDN'T NEED A REGULAR OIL CHANGE, I JUST HAD ONE TWO MONTHS PRIOR, THEY WAS LIKE SAL-VERGERS, BECAUSE THEY HAVE A LOT OF RECALLS AND EXTENDED SERVICES, THEY NOT TRYING TO HONOR OF FOR FILL ANY OBLIGATION OF THE LAW, IT'S LIKE THEIR SALES PEOPLES IS TOLD TO MAKE THE PEOPLE WITH EXTENDED WARRANTY, RECALLS, FOUND SOMETHING WRONG, OR MAKE SOMETHING WRONG OTHER THEN THE CUSTOMER'S EXTENDED WARRANTY, RECALL, FOR MORE INFO CALL [XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Check if your Volkswagen has a Recall

Complaint 10874299 Documents

For Latest Documents related to this Complaint, visit the NHTSA Website.

Click the (+) Plus Sign

Then click Associated Document(s).

Most Complaints Don't have any PDFs.

SaleBestseller No. 1

Mobil 1 Advanced Full Synthetic Motor Oil 5W-30, 5 Quart

• Mobil 1 advanced full-synthetic motor oil 5W-30 utilizes...
• Helps protect critical engine parts for up to 10,000 miles...
• Meets ILSAC GF-6 standards to help provide low-speed...
• Mobil 1 is specially formulated to help remove sludge and...
• Provides excellent internal engine heat protection (up to...

$29.97 −$5.00 $24.97

Buy on Amazon Price incl. tax, excl. shipping

SaleBestseller No. 2

Valvoline High Mileage with MaxLife Technology SAE 5W-20 Synthetic Blend Motor Oil 5 QT

• MaxLife Technology prevents engine breakdown with 40% better...
• Includes seal conditioners to reduce oil consumption and oil...
• Added detergents reduce sludge, corrosion, rust and deposits...
• Advanced friction-fighting additives help maximize...
• Meets or exceeds all requirements of ILSAC GF-6A, API SP...

$31.99 −$12.02 $19.97

Buy on Amazon Price incl. tax, excl. shipping

This product presentation was made with AAWP plugin.

Search NHTSA Database for Recalls

Recalls List

Search NHTSA Database for (TSB's) Technical Service Bulletins

Technical Service Bulletins TSB's List

Search NHTSA Database for Vehicle Investigations

Investigations List

CRASH: No
WAS VEHICLE INVOLVED IN A CRASH

FIRE: No
WAS VEHICLE INVOLVED IN A FIRE

INJURIES: 0
NUMBER OF PERSONS INJURED

DEATHS: 0
NUMBER OF FATALITIES

Was Medical Attention Required: No

Was Incident Reported To Police: No

Date Of Incident: 2016-04-11
(YYYY-MM-DD)

Date Added To File: 2016-06-15
(YYYY-MM-DD)

Date Complaint Received By NHTSA: 2016-06-15
(YYYY-MM-DD)

Date Purchased:
(YYYY-MM-DD)

Was Original Owner: No

Product Type: Vehicle

V = Vehicle
T = Tires
E = Equipment
C = Child Restraint

Specific Component's Description: POWER TRAIN

Anti-Lock Brakes: No

Cruise Control: No

Number Of Cylinders:

Drive Train Type:
[AWD, 4WD, FWD, RWD]

Fuel System:

FI = Fuel Injection
TB = Turbo

Fuel Type:

BF = BiFuel
CN = CNG/LPG
DS = Diesel
GS = Gas
HR = Hybrid Electric

Vehicle Transmission Type [Auto, Man]:

(DOT) Department Of Transportation Tire Identifier:

Tire Size:

Location Of Tire:

FSW = Driver Side Front
DSR = Driver Side Rear
FTR = Passenger Side Front
PSR = Passenger Side Rear
SPR = Spare

Type Of Tire Failure:

BST = Blister
BLW = Blowout
TTL = Crack
OFR = Out Of Round
TSW = Puncture
TTR = Road Hazard
TSP = Tread Separation

Was Defective Tire Repaired:

Was Part Original Equipment:

Date Of Manufacture:
(YYYYMMDD)

Type Of Child Seat:

B = Booster
C = Convertible
I = Infant
IN = Integrated
TD = Toddler

Installation System:

A = Vehicle Safety Belt
B = Latch System

Dealer's Name:

Dealer's Telephone Number:

Dealer's City:

Dealer's State:

Dealer's Zipcode:

SOURCE OF COMPLAINT CODE:

CAG = Consumer Action Group
CON = Forwarded From A Congressional Office
DP = Defect Petition,result Of A Defect Petition
EVOQ = Hotline VOQ
EWR = EARLY WARNING REPORTING
INS = Insurance Company
IVOQ = NHTSA Web Site
LETR = Consumer Letter
MAVQ = NHTSA Mobile APP
MIVQ = NHTSA Mobile APP
MVOQ = Optical Marked VOQ
RC = Recall Complaint, Result Of A Recall Investigation
RP = Recall Petition, Result Of A Recall Petition
SVOQ = Portable Safety Complaint Form (PDF)
VOQ = NHTSA Vehicle Owners Questionnaire

Incident State Code:

Vehicle Operator's Name: