NHTSA ID Number: 10852559
Incident Date: 2016-03-08
Manufacturer's Name: Ford
Motor Company
Vehicle/Equipment Make: FORD![]()
Vehicle/Equipment Model: ESCAPE
Model Year: 2008
9999 If Unknown Or N/A
Vehicle Identification Number: 1FMCU03Z18K
Vehicle Mileage At Failure: 144000
Vehicle Speed: 40
Number Of Occurrences:
Was Vehicle Towed: No
Consumer Location: STUART, IA
Summary of Complaint
JULY 2014 I RECEIVED A RECALL NOTICE REGARDING TORQUE SENSOR/STEERING COLUMN, I TOOK IT IN TO THE DEALERSHIP (STIVERS FORD
/LINCOLN
IN WAUKEE IOWA) WHERE THEY TOOK APPROX. 5 MINS TO DO WHATEVER IT WAS THEY WERE TO DO REGARDING THE RECALL. I WAS NOT HAVING ANY ISSUES WITH MY CAR AT THAT TIME. APPROX. 3 WEEKS AGO (MARCH 2016) I STARTED HAVING PROBLEMS WITH MY STEERING WHEEL SHAKING AND MOVING BACK/FORTH AT ALL TIMES WHEN DRIVING THE VEHICLE AND WHEN IDLING, ON HIGHWAY AND STREETS AND BEING PARKED, ALONG WITH ODD NOISES WHEN DRIVING. I TOOK MY VEHICLE IN TO THE DEALERSHIP (STIVERS FORD
/LINCOLN
IN WAUKEE IOWA) YESTERDAY (MARCH 29, 2016) TO FIND OUT WHAT WAS WRONG, THEY DID A DIAGNOSTIC TEST AND FOUND THAT I NEEDED A NEW TORQUE SENSOR AND STEERING COLUMN. I TOLD THEM ABOUT THE RECALL OF THE EXACT SAME ISSUE FROM JULY 2014, THE GUY IN THE SERVICE DEPT (STEVE) CALLED FORD
MOTORS AND THEY TOLD HIM THEY WOULD NOT COVER THE COSTS. I CALLED FORD
MOTORS TODAY (MARCH 30, 2016) AT THEIR RETAIL NUMBER, THE FEMALE TOLD ME THEY WOULD NOT COVER THE COSTS AND SAID THAT THE RECALL HAD EXPIRED AND I SHOULD OF HAD IT FIXED THEN. (THERE WAS NO ISSUES AT THE TIME OF THE RECALL WITH MY VEHICLE AND I DID TAKE IT IN TO THE DEALERSHIP AT THE TIME I RECEIVED THE RECALL LETTER). FORD
MOTORS KNEW/KNOWS OF THE DEFAULTING PARTS (HENCE THE RECALL IN 2014), THEY SHOULD COVER THESE PARTS NOW. MOST CARS DO NOT GO OUT RIGHT AT THE TIME OF A RECALL. MY VEHICLE TOOK OVER A YEAR TO GO OUT SINCE THE RECALL, I HAVE FOUND FORD
MOTORS TO BE VERY DISHONEST. THE SERVICE MAN I SPOKE WITH TOLD ME HE WAS WITH ME ON THIS ISSUE AND BELIEVED THAT FORD
MOTORS SHOULD COVER THESE COSTS FOR REPAIRS OF THE TORQUE SENSOR AND STEERING COLUMN. RECALL LETTER STATES: ALTERNATIVELY, THE DEALER MAY NEED TO REPLACE THE TORQUE SENSOR OR THE STEERING COLUMN. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE (PARTS AND LABOR.
Check if your Ford has a Recall
Complaint 10852559 Documents
For Latest Documents related to this Complaint, visit the NHTSA Website.
Click the (+) Plus Sign
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2016-03-08
(YYYY-MM-DD)
Date Added To File: 2016-03-30
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2016-03-30
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: STEERING
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat
:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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