NHTSA ID Number: 10852367
Incident Date: 2016-02-08
Manufacturer's Name: Chrysler
(FCA US, LLC)
Vehicle/Equipment Make: DODGE
Vehicle/Equipment Model: NITRO
Model Year: 2007
9999 If Unknown Or N/A
Vehicle Identification Number: 1D8GU28K77W
Vehicle Mileage At Failure: 0
Vehicle Speed: 0
Number Of Occurrences:
Was Vehicle Towed: No
Consumer Location: CLINTON, MD
Summary of Complaint
TRUCK HESITATING TO START ON & OFF - CONSULTED WITH CHRYSLER JEEP MECHANIC WHO I SHOWED HIM A VIDEO OF WHAT I CAPTURED WHEN MY TRUCK WOULDN'T START RIGHT AWAY, ADVISED ME THAT IT DIDN'T SOUND OR LOOK LIKE THE IGNITION, THAT IT POSSIBLY WAS THE "EXTERNAL FUEL PUMP RELAY AND HARNESS". TRUCK WAS LEFT AT DEALER FOR SEVERAL DAYS TO ALLOW THEM TIME TO PROPERLY DIAGNOSE WHAT MAY HAVE BEEN GOING ON. BECAUSE OF THE QUOTED PRICE [$435], I SUGGESTED TO HER THAT I WOULD HAVE MY PERSONAL MECHANIC REPAIR IT AND WOULD LIKE TO PURCHASE THE ACTUAL HARNESS KIT WHICH ONLY COST $32.92. PART COULD NOT BE PURCHASED BECAUSE IT WAS FLAGGED AS AN "RECALL". NATASHA CHECKED W/MIKE TO CONFIRM THIS INFO, DROP OFF DATE WAS SET - ASKED HER - THERE WILL BE NO CHARGE, CORRECT, SINCE THIS IS AN RECALL PART? SHE SAID NO, THERE WOULDN'T, THAT'S CORRECT. SERVICE TECH KENNEY HANDED ME A INVOICE FOR $415 STATING THERE WAS A CHARGE - WHICH I TOTALLY DISAGREED. ONCE NATASHA ARRIVED, WE DISCUSSED THIS MATTER IN TOTAL DISAGREEMENT SINCE I WAS UNDER THE UNDERSTANDING THIS WAS A "RECALL" PART AND WASN'T EXPECTING TO PAY AS PREVIOUSLY DISCUSSED. LATER THAT DAY BEFORE RETURNING TO PICK MY TRUCK UP, I CONTACTED THE DODGE HEADQUARTERS & SPOKE WITH CAITLIN. SHE STATED BECAUSE MY TRUCK DIDN'T HAVE ANY RECALLS ON IT, THIS PART DID NOT QUALIFY & IF IT DID, I WOULD'VE BEEN CONTACTED. I TOLD HER I TOTALLY DISAGREED SINCE I ONLY FOUND OUT DURING OUR DISCUSSION THERE WAS A RECALL ON MY TRUCK FOR THE GAS TANK - AND I STILL HAVE NOT BEEN CONTACT BY MAIL OR PHONE FOR THAT ISSUE. CHRYSLER DEALER SERVICES DODGE & JEEP VEHICLES & THIS IS THE ONLY PLACE I CAN GET THIS PART WHICH HAS BEEN CONSIDERED A FAULTY/DEFECTIVE RECALL PART AND BECAUSE I DON'T OWN A CHRYSLER, MY TRUCK DOESN'T QUALIFY, BUT I'M FORCED TO PAY FOR A RECALLED PART?
Check if your Dodge has a Recall
Complaint 10852367 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2016-02-08
(YYYY-MM-DD)
Date Added To File: 2016-03-30
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2016-03-30
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: ELECTRICAL SYSTEM
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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