NHTSA ID Number: 10837784

Incident Date: 2016-02-13

Manufacturer's Name: Chrysler (FCA US, LLC)

Vehicle/Equipment Make: JEEP

Vehicle/Equipment Model: GRAND CHEROKEE

Model Year: 2011
9999 If Unknown Or N/A

Vehicle Identification Number: 1J4RR6GG7BC

Vehicle Mileage At Failure: 70000

Vehicle Speed: 70

Number Of Occurrences:

Was Vehicle Towed: No

Consumer Location: LINO LAKES, MN

Summary of Complaint

VEHICLE WAS TRAVELING DOWN THE FREEWAY AT A CONSTANT SPEED OF 70MPH WITH FOOT ON THE THROTTLE PEDAL. TRAFFIC FROM AN ON-RAMP FORCED A QUICK/SUDDEN STOP (QUICK TRANSITION FROM THROTTLE PEDAL TO BRAKE PEDAL). THE BRAKE PEDAL WAS COMPLETELY FROZEN AND WOULD NOT DEPRESS FOR AN EXTENDED PERIOD OF TIME (VEHICLE WOULD NOT DECELERATE). FORCED DRIVER TO SWERVE OFF THE FREEWAY, AND NEARLY CRASHED. NON-EMERGENCY (QUICK THROTTLE TO BRAKE TRANSITION) BRAKING IS STILL FUNCTIONAL. THE SITUATION WAS ABLE TO BE RECREATED BY BOTH THE DRIVER AND THE SERVICE TECH AT THE LOCAL DEALERSHIP. DEALERSHIP CONFIRMED THAT THE ISSUE IS PRESENT ON FOUR OTHER VEHICLES (ONE 2011, ONE 2012, AND TWO 2013'S) ON THEIR SALES LOT, AS WELL AS THE VEHICLE IN QUESTION. DEALERSHIP CONFIRMED THIS HAS NOTHING TO DUE WITH RECALL P05 (SIMILAR SCENARIO). DEALERSHIP SUBMITTED A CASE TO FCA. FCA HAD THEM REPLACE VACUUM LINES, ANOTHER BRAKE BOOSTER, AND THE VACUUM PUMP. THE ISSUE WAS STILL PRESENT. FCA TOLD THEM THEY COULD, AT THE EXPENSE OF THE CONSUMER, TRY TO SPLICE SOME VACUUM LINES AND SEE IF THE ISSUE GOES AWAY. AT THE ADVICE OF THE DEALERSHIP, CUSTOMER DENIED "TROUBLESHOOTING" ON THEIR VEHICLE. FCA TOLD DEALER THIS ISSUE HAS NOTHING TO DO WITH THE P14 RECALL THAT WAS REPLACED A WEEK PRIOR (REPLACED TWICE) ON THE SAME VEHICLE (BRAKE BOOSTER), AND IS NOT COVERED UNDER THAT RECALL. DEALERSHIP IS NOW GIVING THE VEHICLE BACK TO THE CUSTOMER WITH THIS CONDITION STILL PRESENT.

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Complaint 10837784 Documents

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Investigations List

CRASH: No
WAS VEHICLE INVOLVED IN A CRASH

FIRE: No
WAS VEHICLE INVOLVED IN A FIRE

INJURIES: 0
NUMBER OF PERSONS INJURED

DEATHS: 0
NUMBER OF FATALITIES

Was Medical Attention Required: No

Was Incident Reported To Police: No

Date Of Incident: 2016-02-13
(YYYY-MM-DD)

Date Added To File: 2016-02-23
(YYYY-MM-DD)

Date Complaint Received By NHTSA: 2016-02-23
(YYYY-MM-DD)

Date Purchased:
(YYYY-MM-DD)

Was Original Owner: No

Product Type: Vehicle

V = Vehicle
T = Tires
E = Equipment
C = Child Restraint

Specific Component's Description: SERVICE BRAKES

Anti-Lock Brakes: No

Cruise Control: No

Number Of Cylinders:

Drive Train Type:
[AWD, 4WD, FWD, RWD]

Fuel System:

FI = Fuel Injection
TB = Turbo

Fuel Type:

BF = BiFuel
CN = CNG/LPG
DS = Diesel
GS = Gas
HR = Hybrid Electric

Vehicle Transmission Type [Auto, Man]:

(DOT) Department Of Transportation Tire Identifier:

Tire Size:

Location Of Tire:

FSW = Driver Side Front
DSR = Driver Side Rear
FTR = Passenger Side Front
PSR = Passenger Side Rear
SPR = Spare

Type Of Tire Failure:

BST = Blister
BLW = Blowout
TTL = Crack
OFR = Out Of Round
TSW = Puncture
TTR = Road Hazard
TSP = Tread Separation

Was Defective Tire Repaired:

Was Part Original Equipment:

Date Of Manufacture:
(YYYYMMDD)

Type Of Child Seat:

B = Booster
C = Convertible
I = Infant
IN = Integrated
TD = Toddler

Installation System:

A = Vehicle Safety Belt
B = Latch System

Dealer's Name:

Dealer's Telephone Number:

Dealer's City:

Dealer's State:

Dealer's Zipcode:

SOURCE OF COMPLAINT CODE:

CAG = Consumer Action Group
CON = Forwarded From A Congressional Office
DP = Defect Petition,result Of A Defect Petition
EVOQ = Hotline VOQ
EWR = EARLY WARNING REPORTING
INS = Insurance Company
IVOQ = NHTSA Web Site
LETR = Consumer Letter
MAVQ = NHTSA Mobile APP
MIVQ = NHTSA Mobile APP
MVOQ = Optical Marked VOQ
RC = Recall Complaint, Result Of A Recall Investigation
RP = Recall Petition, Result Of A Recall Petition
SVOQ = Portable Safety Complaint Form (PDF)
VOQ = NHTSA Vehicle Owners Questionnaire

Incident State Code:

Vehicle Operator's Name: