NHTSA ID Number: 10836547
Incident Date: 2016-02-08
Manufacturer's Name: Honda
(American Honda Motor Co.)
Vehicle/Equipment Make: ACURA
Vehicle/Equipment Model: RDX
Model Year: 2012
9999 If Unknown Or N/A
Vehicle Identification Number: 5J8TB2H20CA
Vehicle Mileage At Failure:
Vehicle Speed:
Number Of Occurrences:
Was Vehicle Towed: No
Consumer Location: REDONDO BEACH, CA
Summary of Complaint
WITHIN THE FIRST 2 YEARS AN INDEPENDENT MECHANIC NOTICED MY RACK AND PINION WAS LEAKING. THE ACURA DEALER REPLACED THE RACK AND PINION UNDER WARRANTY 28,782.00 MMI MAY 16, 2014. I WAS EXPERIENCING VIBRATION ESPECIALLY AT SPEEDS OF 60-65. IT KEPT GETTING WORSE I THOUGHT IT WAS THE ROAD, TIRES OUT OF BALANCE, WHEELS OUT OF BALANCE? I GOT NEW TIRES, BALANCED. IT CONTINUED. I READ ABOUT COMPLAINTS WITH THE AXLE AND SIMILAR SYMPTOMS IN OTHER ACURA SEDAN MODELS, NOT THE RDX. I TOOK IT TO THE DEALER AND THE AXLE DID NEED TO REPLACED AT 46,306.00 MILES 11/30/15. IT WAS ON BACK ORDER FOR OVER A MONTH. I WAS DRIVING IN A PARKING LOT FEBRUARY 8, 2016 AND HEARD A TERRIBLE LOUD GRINDING NOISE TURNING THE WHEEL. I PUT IT IN PARK AND IT STOPPED THEN I PROCEEDED AGAIN AND IT HAPPENED AFTER MOVING A FEW YARDS. I TRIED TO PULL TO A SAFE OUT OF THE WAY SPOT AND THE NOISE CAME AGAIN AND THIS TIME JUST WHEN PUTTING IT IN DRIVE THE TERRIBLE LOUD GRINDING TYPE NOISE CAME. I THOUGHT THE ENGINE WAS GOING TO FAIL. I STOPPED WHERE I WAS AND CALLED AAA FOR A TOW. IT WAS TOWED TO THE DEALER. THE AXLE HAD BROKEN INSIDE ON A PIECE ON THE LEFT SIDE. THERE WAS NO DAMAGE TO THE VEHICLE IE, I DID NOT HIT ANYTHING ETC... THE SERVICE MANAGER SAID MAYBE THE PART WAS DEFECTIVE, HE DID NOT SEE ANY DAMAGE. HE HAD ONE IN STOCK AND WAS ABLE TO REPLACE IT RIGHT AWAY. THERE IS STILL A CREAKING NOISE WHEN I TURN THE WHEEL ESPECIALLY TO THE RIGHT OR WHEN I STEP ON THE BREAKS THE FRONT END MAKES NOISE SEEMS LIKE IT NEEDS LUBRICATION OR SOMETHING. I DO NOT FEEL SAFE DRIVING THIS CAR. THE ACURA CORPORATION WILL NOT ADMIT THE PART WAS DEFECTIVE THEY WANT ME TO TAKE IT TO A DEALER TO HAVE IT EVALUATED. (DID THAT) TONY THE DISTRICT CASE MANAGER SAID THEY CAN ONLY TAKE CARE OF THINGS THAT ARE UNDER WARRANTY AND THEY WILL NOT BUY BACK THIS CAR SO THAT I CAN PURCHASE A SAFE CAR. I WILL BE SEEKING ARBITRATION.
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Complaint 10836547 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2016-02-08
(YYYY-MM-DD)
Date Added To File: 2016-02-16
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2016-02-16
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: POWER TRAIN
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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