NHTSA ID Number: 10821243
Incident Date: 2016-01-19
Manufacturer's Name: Ford
Motor Company
Vehicle/Equipment Make: MERCURY
Vehicle/Equipment Model: MARINER
Model Year: 2008
9999 If Unknown Or N/A
Vehicle Identification Number: 4M2CU91168K
Vehicle Mileage At Failure: 83000
Vehicle Speed: 35
Number Of Occurrences:
Was Vehicle Towed: No
Consumer Location: WEST DES MOINES, IA
Summary of Complaint
SAFETY RECALL 14S05/NHTSA RECALL 14V-284 WAS PERFORMED ON THIS VEHICLE IN AUGUST 2014. THE SERVICE PERFORMED WAS A SOFTWARE MODIFICATION THAT WAS DESCRIBED AS BEING ABLE TO PREVENT THE VEHICLE FROM GOING INTO MANUAL STEERING MODE WITHOUT WARNING AND AS A RESULT OF A TORQUE SENOR DEFECT. IN JANUARY 2016 THE POWER STEERING ASSIST STOPPED FUNCTIONING WHILE DRIVING AND MOVED INTO MANUAL STEERING MODE. THIS WAS IN A LOW TRAFFIC URBAN AREA AT LOW SPEED. WE WERE ABLE TO GET THE VEHICLE OFF ROAD WITHOUT INCIDENT. THE VEHICLE REMAINS IN MANUAL STEERING MODE AND THERE IS A "POWER STEERING ASSIST FAULT" WARNING DISPLAY ON THE DASH. THE FORD RECALL LETTER INDICATES THE DEALER REPAIR WOULD REMOVE THIS POSSIBILITY WHERE THE VEHICLE COULD REVERT TO MANUAL STEERING MODE DUE TO A DETECTED FAULT. THE LETTER ALSO INDICATES A CHIME AND WRENCH LIGHT WOULD ENSUE IF A DEFECT/FAULT WERE DETECTED TO "INCREASE DRIVER AWARENESS". IT IS NOT OUR EXPERIENCE THAT WE HAD THIS WARNING PROVIDED. THERE IS NO WRENCH LIGHT ILLUMINATED AND THE VEHICLE WAS NOT PREVENTED FROM MOVING INTO MANUAL STEERING MODE. IN SHORT, I DO NOT BELIEVE THAT THE SERVICE PROCEDURE IN THIS RECALL WHERE ONLY SOFTWARE CODE WAS MODIFIED WAS SUFFICIENT TO REMOVE THE POTENTIAL HAZARDS OF ANY DEFECTS THAT MAY BY INHERENT IN THE POWER STEERING ASSIST SYSTEM OF THIS VEHICLE. I CONTACTED THE DEALERSHIP WHERE THE SOFTWARE REVISION WAS CONDUCTED AND WAS TOLD THAT WITHOUT A "CHECK ENGINE LIGHT" INDICATION, THEY WOULD PROBABLY NOT BE ABLE TO READ AND DETERMINE THE FAULT. I INDICATED THE NATURE OF MY UNDERSTANDING OF THE RECALL ON THIS VEHICLE TO SEE IF A FURTHER NEEDED REPAIR OF THE TORQUE SENSOR WOULD BE ALLOWED UNDER THE RECALL DUE TO THESE CIRCUMSTANCES. I WAS TOLD THE RECALL WAS CLOSED. I DO NOT BELIEVE THE INITIAL REPAIR WAS SUFFICIENT.
Complaint 10821243 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2016-01-19
(YYYY-MM-DD)
Date Added To File: 2016-01-20
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2016-01-20
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: STEERING
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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