NHTSA ID Number: 10820560
Incident Date: 2016-01-08
Manufacturer's Name: Chrysler
(FCA US, LLC)
Vehicle/Equipment Make: DODGE
Vehicle/Equipment Model: CARAVAN
Model Year: 2011
9999 If Unknown Or N/A
Vehicle Identification Number: 2D4RN3DG8BR
Vehicle Mileage At Failure: 92000
Vehicle Speed: 55
Number Of Occurrences:
Was Vehicle Towed: No
Consumer Location: WAPPINGERS FALLS, NY
Summary of Complaint
I TOOK THE VAN TO DEALER ( AT THE TINME THAT IT DID TURNED ON) SPOKE TO A DEALER MAN AND HE CHECK THROUGH MY VIN NUMBER IF IT WAS UNDER WARRANTY FIRST (WHICH IS NOT) HE MENTIONED TO ME THAT IF I GET THE CODES AND THE CODES MATCH I WOULDNT BE CHARGED THE DIAGNOSTICCHARGES. I TOOK THE VAN (MIND YOU THEY KNOW AM A WOMAN ALONE AND VAN DOESNT TURN ON) TO AUTO ZONE GOT THE CODES. ONCE I GOT THE CODES PRINT OUT, I GOT STUCK BC THE VAN WOULD NOT TURN ON. WITH MANY ATTEMPS I MANGE TO TURN ON AND WENT STRAIGHT HOME. THE NEXT DAY I TOOK THE VAN TO THE DEALERS AND LEFT IT THERE OVER NIGHT. THE CODES HAPPENS TO MATCH AND THEY TOLD ME THEY COULD FIX VAN BC THE CYLINDER HEAD AND 3 SPARK PLUGS WHERE UNDER WARRANTY BUT THE VAN TAKES 3 EXTRA SPARK PLUGS AND PRESSURE SENSOR IS MALFUNTION AND NEEDS TO BE REPLACED IN ORDER FOR VAN TO WORK PROPERLY. I AGREE! THE NEXT DAY HE CALLS ME BACK TO P/U VAN. I HAD ONE OF THE DEALERS PICK ME UP AT WORK, WHEN I GET THERE HE CHARGES ME $124.34 JUST FOR DIAGNOSTIC AND VAN WASNT FIX TO BRING THE NEXT DAY BC THE PIECES NEEDEDTO BE ORDER. I TOOK VAN IN THE MORNING JAN 12 HE SAID VAN WOULD BE READY JAN 14. JAN 14 HE CALLED ME THAT VAN WAS READY. I GO AND EVEN BEFORE THEY SHOWED ME VAN THAT IT WORKS, I HAD TO PAY $226.63 IN ORDER FOR THEM TO GIVE ME KEYS. WHEN I GO TO GET MY VAN AND TURN ON..... THE VAN DID NOT TURN ON... OFCOURSE I WENT IN VERY UPSET AND TOLD THEM I WASNT LIVING UNTIL VAN WAS FIX. THEY GAVE ME A RENTAL YESTERDAY JAN 14 AND HAVE NOT HEARD FROM THEM YET. DODGE COMPANY SHOULD REMAKE ALL THIS CARS BC THEY ARE CLEARY A PIECE OF CRAP. NOT ONLY THAT BUT THEY ARE FAST TO CHARGE $$$ INSTEAD OF MAKING SURE THE SAFETY OF THE CUSTOMER SHOULD BE FIRST. I AM VERY DISSAPOINTENT THAT I AM IN THIS SITUATION AND THE VAN IN FROM 2011 YEAR IS NOT OLD AT ALL. WHAT CAN DODGE DO FOR ME? I BET NOTHING
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Complaint 10820560 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2016-01-08
(YYYY-MM-DD)
Date Added To File: 2016-01-15
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2016-01-15
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: ELECTRONIC STABILITY CONTROL (ESC)
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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