NHTSA ID Number: 10819494
Incident Date: 2015-12-15
Manufacturer's Name: General Motors
, LLC
Vehicle/Equipment Make: CHEVROLET
Vehicle/Equipment Model: EQUINOX
Model Year: 2011
9999 If Unknown Or N/A
Vehicle Identification Number: 2CNALDEC4B6
Vehicle Mileage At Failure: 107000
Vehicle Speed: 55
Number Of Occurrences:
Was Vehicle Towed: No
Consumer Location: DUNDEE, MI
Summary of Complaint
FOR THE SECOND TIME SINCE I HAVE OWNED THE CAR NEW MAJOR ENGINE WORK WAS UNDERTAKEN. 1ST WAS A TIMING CHAIN WEAR ISSUE CAUSING ENGINE NOISE AT ABOUT 50K MILES. NEXT WAS A NEAR TOTAL ENGINE REBUILD DUE TO EXCESS OIL CONSUMPTION WHERE RINGS, BEARINGS, PISTONS ETC AT GM WARRANTY COST. ALL EXCEPT FOR CAM ACTUATORS FOR WHICH I WAS CHARGED $391. I PICKED UP THE CAR AND ALL SEEMED FINE. WITHIN 100 MILES OF PICKING UP THE CAR THE ENGINE LIGHT CAME ON AND A P0420 ENGINE CODE WAS LOGGED. I WAS TOLD BY THE DEALER WHEN I IMMEDIATELY RETURNED IT TO SEE WHAT HAD BEEN DONE WRONG THAT I NEEDED A NEW CATALYTIC CONVERTER, OXYGEN SENSORS AND NEW CAM ACTUATORS. (I JUST PAID $391 TO HAVE THEM REPLACED LESS THAN A WEEK AGO!!!) THE DEALER AND GM CUSTOMER SERVICE REFUSED TO ACCEPT THAT THE CATALYTIC CONVERTER FAILURE WAS DUE TO THE WARRANTY COVERED EXCESS OIL CONSUMPTION OR POSSIBLY NOT FOLLOWING THE DETAILED BLOCK CLEANING, AND RINSING PROCEDURE DESCRIBED IN THE TSB FOR THE ENGINE REBUILD. I TOOK THE COMPLAINT TO GM CORPORATE CUSTOMER SERVICE AND WAS TOLD THAT THEY CONTACTED THE DEALER AND THEY STATED I WAS TOLD I NEEDED A NEW CONVERTER AND I REFUSED SERVICE SO I HAVE NO RECOURSE BUT CONTACT MY AFTERMARKET WARRANTY MY DEALER PUSHED ON ME WHO HAS ALREADY REFUSED TO PAY FOR ANY FAILURES BECAUSE GM IN THEIR OPINION HAS ADMITTED FAULT BY ACKNOWLEDGING THEY HAVE A KNOWN OIL CONSUMPTION ISSUE. SO I HAVE NO IDEA IF THE ORIGINAL REPAIR WAS DONE CORRECTLY, DO I REALLY NEED CAM ACTUATORS OR WERE THEY NEVER REPLACED IN THE FIRST PLACE? I WOULD GET RID OF THE VEHICLE IF I WAS NOT SO UPSIDE DOWN DUE TO THE WASTED MONEY I LET THE DEALER PUSH ON THE EXTENDED WARRANTY THAT HAS BEEN PROVED WORTHLESS.
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Complaint 10819494 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2015-12-15
(YYYY-MM-DD)
Date Added To File: 2016-01-11
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2016-01-11
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: ENGINE
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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