NHTSA ID Number: 10809694
Incident Date: 2015-11-15
Manufacturer's Name: BMW
of North America, LLC
Vehicle/Equipment Make: BMW
Vehicle/Equipment Model: X5
Model Year: 2008
9999 If Unknown Or N/A
Vehicle Identification Number: 5UXFE83538L
Vehicle Mileage At Failure: 82881
Vehicle Speed: 65
Number Of Occurrences:
Was Vehicle Towed: No
Consumer Location: STAFFORD, VA
Summary of Complaint
THE FIRST OCCURRENCE WAS NOVEMBER 15 2015. THE SHUT DOWN HAPPENS INTERMITTENTLY WITHOUT WARNING. AFTER SITTING 24 HOURS, THE VEHICLE REBOOTS AND WILL START - IT IS THEN GOOD FOR 7 DAYS UNTIL IT HAPPENS AGAIN. SEVERAL REPAIR SHOPS HAVE DIAGNOSED, BUT CANNOT IDENTIFY/DUPLICATE PROBLEM. BATTERY REPLACED, BUT DID NOT REMEDY ISSUE. FIRST OCCURRENCE, VEHICLE WAS AT COMPLETE STOP - VARIOUS MESSAGES ON NAV SCREEN (WARNINGS: TRANSMISSION MALFUNCTION, WARNED IF VEHICLE IS TURNED OFF, WILL NOT START AGAIN); ON DASH ALL LIGHTS WERE ILLUMINATED. TURNED VEHICLE OFF, DID NOT START AGAIN, AS NOTED ON NAV SCREEN. NEXT DAY, STARTED WITH NO PROBLEM. TOWED TO SHOP, BUT COULD NOT DUPLICATE. DROVE ONE WEEK, THEN PARK BRAKE CAME ON. NEXT DAY, SAME ALERTS-THIS TIME WHILE DRIVING. DID NOT RESTART AFTER TURNING OFF. WAS ABLE TO START AFTER 24 HOURS, BUT COULD ONLY DRIVE A FEW FEET BEFORE TOTALLY SHUTTING DOWN IN MIDDLE OF THE STREET WHILE MAKE A U TURN. TOWED TO SHOP THAT NIGHT. NEXT MORNING, SHOP COULD NOT DUPLICATE, AS VEHICLE RAN SMOOTHLY. FOLLOWING WEEK, RETURNED TO SHOP FOR FURTHER TESTING. BATTERY REPLACED AND REGISTERED. WHEN PICKING UP VEHICLE, NOTICED NAV SCREEN WAS BLACK, WOULD NOT ILLUMINATE. 4 DAYS LATER, IT CAME ON, BUT WENT OUT AGAIN THE FOLLOWING DAY. THE NEXT DAY, ENGINE SHUT DOWN ON INTERSTATE. WHILE WAITING FOR TOW, WIPERS CAME ON, DOOR LOCKS AND WINDOWS WOULD NOT WORK. COULD NOT ROLL DOWN WINDOW OR OPEN DOOR TO TALK TO SAFETY PATROL. PATROL JUMP STARTED VEHICLE. IT WAS LATER TOWED TO DEALER (WHERE PURCHASED). NAV SCREEN IS STILL BLACK, DVD AND CD DO NOT WORK (CD CHANGER SPITS OUT CDS). SHIFTS VERY HARD BETWEEN GEARS. I AM VERY AFRAID TO DRIVE THIS VEHICLE, AS IT CUTS OFF INTERMITTENTLY AND WITHOUT NOTICE. HOWEVER, I HAVE NO CHOICE, AS I RECENTLY PURCHASED IT IN AUGUST 2015; AND I HAVE TOO MUCH NEGATIVE EQUITY TO TRADE IT FOR ANOTHER VEHICLE.
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Complaint 10809694 Documents
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Technical Service Bulletins TSB's List
Search NHTSA Database for Vehicle Investigations
CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2015-11-15
(YYYY-MM-DD)
Date Added To File: 2015-12-11
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2015-12-11
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: AIR BAGS
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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