NHTSA ID Number: 10790621
Incident Date: 2015-10-01
Manufacturer's Name: Chrysler
(FCA US, LLC)
Vehicle/Equipment Make: DODGE
Vehicle/Equipment Model: RAM 1500
Model Year: 2009
9999 If Unknown Or N/A
Vehicle Identification Number: 1D3HV13T79S
Vehicle Mileage At Failure:
Vehicle Speed:
Number Of Occurrences:
Was Vehicle Towed: No
Consumer Location: MARSHALLVILLE, OH
Summary of Complaint
ALL MY INFORMATION HAS BEEN RECEIVED FOR THE BUYBACK PROGRAM;I HAVE SIGNED THE OFFER FORM FROM DODGE AND SENT IT BACK IN,EVEN THOUGH THE OFFER WAS BASED ON A TRADE IN VALUE, PLUS 10%,AND PER THE AGREEMENT WITH THE NHTSB,IT IS SUPPOSED TO BE BASED ON THE FAIR MARKET VALUE OF THE SELLING PRICE,NOT TRADE IN VALUE SINCE TRADE IN VALUE IS SIGNIFICANTLY LESS THAN THE SELLING PRICE.I HAVE BEEN TOLD EVERY TIME I HAVE CALLED THE BUYBACK DEPARTMENT THAT MY CHECK IS "PROCESSING".FINALLY,ON MONDAY,NOV 9TH,A SUPERVISOR WITH THE FCA BUYBACK DEPARTMENT(WHICH I UNDERSTAND IS A THIRD PARTY CALL CENTER AND NOT DODGE)EXPLAINED THAT DODGE HAS NOT RELEASED ANY CHECKS AT ALL TO ANY CUSTOMERS WHO HAVE CHOSEN THE BUYBACK OPTION.I WILL NO LONGER DRIVE A VEHICLE THAT HAS A DANGEROUS OPEN RECALL.SINCE I AM CHOOSING TO HAVE MY VEHICLE BOUGHT BACK,I DO NOT HAVE THE OPTION TO HAVE THE VEHICLES RECALL FIXED.SINCE DODGE WILL NOT TREAT THIS MATTER WITH ANY URGENCY WHATSOEVER,I WILL TAKE PRECAUTIONARY MEASURES ON MY OWN BEHALF SO THAT MY CHILDREN AND I DO NOT GET KILLED/INJURED BECAUSE OF DODGES NEGLIGENCE. I'M NOT GOING TO CONTINUE TO SPEND MONEY,DRIVE A DANGEROUS VEHICLE,AND PUT MYSELF,MY FAMILY,AND OTHERS AT RISK BECAUSE DODGE IS DRAGGING THEIR FEET ON THIS AND NOT TAKING THE RULING FROM THE NHTSB SERIOUSLY.I WILL BE PREPARED TO MEET AT THE DEALERSHIP TODAY.IVE ASKED FOR A DATE,ANY DATE THEY WILL HAVE THE CHECK FOR THE VEHICLE AND WHEN I CAN MEET TO HAVE THIS TRUCK BOUGHT BACK,BUT HAVE HEARD NOTHING.DODGE IS NOT PREPARED TO COMPLY WITH THE RULING FROM THE NHTSB WHEN DODGE HAS HAD SEVERAL MONTHS TO PREPARE FOR THIS AND ALSO AGREED TO THE NHTSB RULING. I AM NOW CHOOSING TO GO THROUGH DODGE DIRECTLY SINCE THE FCA RECALL/BUYBACK TEAM HAS GIVEN ME ALL OF THEIR INFORMATION AND THE MATTER NOW RESTS WITH DODGE. I HAVE SENT APPROX 6 EMAILS SINCE 11/9 REQUESTING A CALL BACK, AND STILL HAVEN'T RECEIVED ONE.
Check if your Dodge has a Recall
Complaint 10790621 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2015-10-01
(YYYY-MM-DD)
Date Added To File: 2015-11-16
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2015-11-16
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: UNKNOWN OR OTHER
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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