NHTSA ID Number: 10788167
Incident Date: 2015-11-01
Manufacturer's Name: Ford
Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: FIESTA
Model Year: 2012
9999 If Unknown Or N/A
Vehicle Identification Number: 3FADP4CJ1CM
Vehicle Mileage At Failure: 49500
Vehicle Speed: 45
Number Of Occurrences:
Was Vehicle Towed: No
Consumer Location: PHOENIX, AZ
Summary of Complaint
I WAS DRIVING MY 2012 FORD FIESTA ON SUNDAY, NOVEMBER 1ST, 2015 WHEN THE REAR PASSENGER DOOR FLEW OPEN!!!! I FEAR FOR MY SAFETY IN THIS VEHICLE!!!! THIS IS YET ANOTHER MANUFACTURE'S DEFECT ON THIS DANGEROUS CAR!!!! WHAT IF I HAD MY PET IN THE CAR??? OR A CHILD??? I CAN NOT BELIEVE YOU HAVE NOT MADE FORD RECALL THIS CAR!!! IN ADDITION TO MY LATEST EPISODE I HAVE ALSO HAD MY TRANSMISSION'S COMPUTER TMC UPDATED 3 TIMES AND THE ENTIRE TRANSMISSION REPLACED!!! AND MY CAR DRIVES WORSE. IT JERKS, ALMOST DIES AT TAKE OFF, SPUTTERS AND HESITATES AND THEN SUDDENLY JOLTS FORWARD!! IT IS ONLY A MATTER OF TIME BEFORE SOMEONE IS KILLED IN THIS CAR! HOW CAN YOU CONTINUE TO ALLOW FORD CORPORATION TO ABUSE IT'S CONSUMERS IN THIS MANNER! I THOUGHT THIS AGENCY WAS THE GOVERNING AGENT OVER THESE TYPES OF ISSUES! I WILL BE SURE TO DOCUMENT ALL OF MY PROBLEMS WITH THIS CAR IN THE EVENT THAT SOMETHING HORRIBLE SHOULD HAPPEN TO ME WHILE DRIVING THIS CAR! WE AS AMERICAN CONSUMERS NEED YOUR HELP! I CALLED FORD HEADQUARTERS AND SPOKE TO A CUSTOMER RELATIONS AGENT NAMED LE ROY TODAY, NOVEMBER 3RD, 2015 AND WAS TOLD THAT FORD WILL ONLY AUTHORIZE 1 DAY CAR RENTAL TO REPAIR ANY TRANSMISSION PROBLEMS! I KNOW OF NO DEALERSHIP THAT CAN PERFORM THE REPAIRS IN 1 DAY! HOW IN THE WORLD CAN THIS REPAIR BE DONE IN 1 DAY? IT TOOK 3 WEEKS IN NOVEMBER 2014 WHEN THEY REPLACE THE ENTIRE TRANSMISSION. I WAS TOLD I COULD PAY FOR ANY REMAINING DAYS RENTAL IF I WANTED MY CAR REPAIRED! THE TRANSMISSION IS FAULTY, DANGEROUS AND I SHOULD HAVE TO PAY ANY RENTAL DAYS IT TAKES TO REPAIR THIS CAR? THIS IS A MANUFACTURER DEFECT AND SHOULD BE REPAIRED AT NO COST TO ANY CUSTOMERS! I HOPE YOU START TAKING THIS MATTER SERIOUSLY. AS AN AMERICAN I TRY TO BUY ONLY AMERICAN MADE PRODUCTS AND THIS IS HOW A BIG CORPORATION IS ALLOWED TO TREAT IT'S CUSTOMERS IS AN ABSOLUTE DISGRACE!!!!! RECALL THIS CAR..PLEASE BEFORE SOMEONE DIES!!!
Check if your Ford has a Recall
Complaint 10788167 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2015-11-01
(YYYY-MM-DD)
Date Added To File: 2015-11-03
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2015-11-03
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: POWER TRAIN
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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