NHTSA ID Number: 10776659
Incident Date: 2015-09-07
Manufacturer's Name: Hyundai
Motor America
Vehicle/Equipment Make: HYUNDAI
Vehicle/Equipment Model: GENESIS
Model Year: 2012
9999 If Unknown Or N/A
Vehicle Identification Number: KMHGC4DD4CU
Vehicle Mileage At Failure: 47000
Vehicle Speed: 35
Number Of Occurrences: 8
Was Vehicle Towed: No
Consumer Location: FORT MILL, SC
Summary of Complaint
WHEN DRIVING OUR CAR, IT JUST DIES WITH NO FOR WARNING WHAT SO EVER. THIS HAS HAPPENED 7 OR 8 TIMES OVER THE PAST TWO YEARS, SO IT IS NOT SOMETHING THAT HAPPENS ALL THE TIME BUT WHEN IT DOES IT CAN BE EXTREMELY DANGEROUS. THIS HAS HAPPENED DRIVING DOWN INTERSTATE ALL THE WAY TO SLOWING DOWN FOR STOPPED TRAFFIC. WE STARTED WORKING WITH FORT MILL HYUNDAI OVER TWO YEARS AGO AND HAVE BEEN TOLD THINGS LIKE OUR OIL CHANGE WAS PAST DUE TO MY WIFE DOESN'T DRIVE THE CAR HARD ENOUGH, BOTH LAUGHABLE RESPONSES TO A VERY SERIOUS ISSUE. WE WERE GETTING NOWHERE WITH THE DEALER SO I CONTACTED HYUNDAI CORPORATE AND AGAIN GOT A LAUGHABLE RESPONSE FROM THEIR INTERNET TEAM. WHEN I PUSHED THE ISSUE AND BROUGHT UP SOMEONE WAS GOING TO GET HURT OR KILLED AND THEY WOULD HEAR FROM AN ATTORNEY THEY HAD THEIR REGIONAL MANAGER OUT OF ATLANTA CALL ME (I BELIEVE HIS NAME IS [XXX], HE TALKED ME INTO TAKING THE CAR TO KEITH HAWTHORNE HYUNDAI AS THE FORT MILL LOCATION DID NOT FOLLOW THEIR INTERNAL PROCEDURES. IN WORKING WITH THE KEITH HAWTHORNE TEAM THEY FELT THEY COULD HELP ME OUT. AFTER HAVING MY CAR FOR 10 DAYS THEY CALLED ME AND TOLD ME TO PICK UP THE CAR AS HYUNDAI WILL NOT AUTHORIZE THEM TO DO ANYTHING ON THE CAR. I COMPLETELY REALIZE THE TECHNOLOGY AND COMPLEXITY OF TODAYS AUTOMOBILES AND WAS TRYING TO REMAIN PATIENT AND WORK WITH THEM EVEN THOUGH I FELT IT PUT MY FAMILY AT RISK. UNFORTUNATELY HYUNDAI HAS MADE THE DECISION TO NOT WORK WITH ME LEAVING ME NO OPTION BUT TO REACH OUT TO YOU. A SIDE NOTE, IF YOU DO A QUICK GOOGLE SEARCH YOU WILL SEE WE ARE NOT THE ONLY GENESIS OWNER HAVING THESE PROBLEMS, SO HYUNDAI HAS A BIGGER PROBLEM THAN JUST MY CAR. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
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Complaint 10776659 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2015-09-07
(YYYY-MM-DD)
Date Added To File: 2015-09-25
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2015-09-25
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: POWER TRAIN
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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