NHTSA ID Number: 10760192
Incident Date: 2015-08-07
Manufacturer's Name: Chrysler
(FCA US, LLC)
Vehicle/Equipment Make: DODGE
Vehicle/Equipment Model: CARAVAN
Model Year: 2012
9999 If Unknown Or N/A
Vehicle Identification Number: 1C3CCCAB0FN
Vehicle Mileage At Failure: 98752
Vehicle Speed: 0
Number Of Occurrences:
Was Vehicle Towed: No
Consumer Location: DOUGLASVILLE, GA
Summary of Complaint
I HAVE A DODGE CARAVAN 2012 AND TAKING IT IN FOR SEVERAL ELECTRICAL ISSUES. WHEN IT WAS SENT TO THE DALLAS DODGE IN DALLAS, GA THERE WAS AN ISSUE WITH CAR KILLING TWO BRAND NEW BATTERIES. BROUGHT A THIRD ONE AND FINALLY CALL TO HAVE IT PICKED UP SO THEY COULD CHECK IT.HE THEN CALLED ME AND SAID IT WAS THE DRIVER SEAT WIRING SYSTEMS AND TO FIX IT WOULD BY $500.00. I ADVISED HIM IF THAT WAS THE ISSUE AND IT WOULD BE WORKING PROPERLY GO AHEAD.I PICKED UP MY CAR AND GOT IT HOME. THE NEXT MORNING THE BATTERY WAS DEAD. SO I HAD IT SENT BACK TO THEM AND THEY CHECK IT AGAIN AND DID NOT FIND ANYTHING. I GOT IT BACK THE NEXT DAY WHICH WAS A SATURDAY AFTER SITTING THERE MAKING SURE THEY CHECK EVERYTHING. BASICALLY THEY SAID THE BATTERY WAS DEAD AND NOTHING WAS WRONG. I TOLD THEM IF I HAD ANY ISSUES I WOULD BRING IT BACK ON MONDAY. I ADVISED I WILL REMOVE THE BATTERY CABLE TO AT LEAST GO TO CHURCH THE NEXT DAY. WHEN I GOT HOME FROM CHURCH I DID NOT TAKE CABLE OFF AND BATTERY DIED AGAIN. SO ON MONDAY 8/17, I WAS AT THE DEALERSHIP AGAIN. THEY SAID THE PUT IT ON A COMPUTER SYSTEM FOR SEVERAL HOURS AND ONLY NOTICE THAT MY BATTERY WAS HAVE WAY DRAINED. I STILL NO ANSWERS TO WHAT CAUSED IT TO DRAIN. I NOTICE THAT A MOTOR IN THE REAR AREA WOULD NOT STOP RUNNING. THE CAR WOULD COMPLETELY TURNED OFF. NO WE NOTICE THAT WE HAVING DELAYS IN STARTING THE CAR LIKE FUEL IS NOT GET THE ENGINE. AFTER A COUPLE OF MINUTES TRYING TO START, IT WOULD STALL OUT AND THEN FINALLY START. SO AGAIN I HAD TO TAKE BATTERY CABLE OFF UNTIL THE NEXT FOLLOWING MONDAY - 8/24, I THIS TIME THEY ADVISED ME IT WAS THE TIMP MODULE AND IT WILL COST ME $1000 TO FIX IT. ME AND FAMILY DON'T FEEL SAFE IN THE CAR, NOW WE ARE EXPERIENCING STALLING WHILE WE ARE DRIVING. THIS IS NOT GOOD SERVICE IF YOU KNOW THERE IS AN ISSUE AND THERE IS A RECALL FOR THIS PART.
Check if your Dodge has a Recall
Complaint 10760192 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2015-08-07
(YYYY-MM-DD)
Date Added To File: 2015-08-29
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2015-08-29
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: ELECTRICAL SYSTEM
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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