NHTSA ID Number: 10749193
Incident Date: 2010-09-01
Manufacturer's Name: General Motors
, LLC
Vehicle/Equipment Make: CHEVROLET
Vehicle/Equipment Model: SILVERADO 1500
Model Year: 2004
9999 If Unknown Or N/A
Vehicle Identification Number: 1GNEK13ZX4J
Vehicle Mileage At Failure: 50000
Vehicle Speed: 55
Number Of Occurrences:
Was Vehicle Towed: No
Consumer Location: PORTLAND, OR
Summary of Complaint
A FEW MONTHS AGO 2 OF THE SEAT BELTS ON THE MIDDLE ROW SEATS OF MY VEHICLE BECAME STUCK SO THEY ARE UNABLE TO BE PULLED OUT LONG ENOUGH TO REACH TO BE CLIPPED IN. AROUND 2010 SEVERAL OF THE GAUGE NEEDLES ON THE INSTRUMENT PANEL OF MY 2004 CHEVY TAHOE STARTED TO STOP WORKING. FROM 2010 TILL 2015 I TRIED TO TAKE TO A DEALERSHIP 2 TIMES TO GET IT LOOK AT BUT BY THE TIME I TOOK IT INTO THE DEALERSHIP IT WOULD START WORKING AGAIN SO I WAS ADVISE TO BRING IT IN WHEN IT WAS NOT WORKING. A COUPLE MONTHS AGO WHEN HAVING THE SAME ISSUE I DECIDED TO TAKE IT TO A LOCAL SHOP WHERE I HAVE PAID $300 TO TRY TO GET IT FIX, HOWEVER THE ELECTRICIAN FOUND A REPORT IN REGARDS TO MY CAR'S PROBLEM AND ADVISE ME TO TAKE MY VEHICLE TO A DEALERSHIP TO SEEK REPAIRS AT NO COST. I THEN TOOK IT TO RON TONKIN CHEVROLET ON 8/10/2015 LOCATED AT 122ND AVE AND WAS TOLD THAT NO RECALLS WERE FOUND FOR THIS ISSUE JUST A NOTICE AND ADVISED ME TO CONTACT GM TO SEEK COST ASSISTANCE. ON 8/11/2015 I CALLED GM AT (800)630-2438 AND TALKED TO A REP, THEN A SENIOR ADVISOR AND WAS TOLD THAT MY REQUEST WAS DENIED AND SO I REQUESTED TO TALK TO SOMEONE ABOVE THE SENIOR ADVISOR. I WAS TOLD THAT I WILL GET A CALL IN THE NEXT 24-48 HRS BUT SINCE I DIDN'T GET A CALL I CALLED THEM BACK ON 8/17/2014 AND WAS TOLD BY A SUPERVISOR THAT MY REQUEST IS DENIED BECAUSE THE SMART CARE COVERAGE ENDED IN 2011 AND I SHOULD HAD FOLLOW THE INSTRUCTIONS ON THE NOTICE SENT TO VEHICLE OWNER BEFORE 2011 TO GET MY INSTRUMENT PANEL GAUGES AND SEAT BELTS REPAIR. I EXPLAINED THEM THAT I DID NOT RECEIVED THAT NOTICE BUT THEY CLAIMED THAT IT WAS SENT TO ME AND FOR THAT REASON NOTHING ELSE THEY CAN DO. I CONSIDER THAT THIS SHOULD BE A SAFETY MATTER AND THAT GM SHOULD BE RESPONSIBLE TO COVER THE COST FOR THE REPAIRS.
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Complaint 10749193 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2010-09-01
(YYYY-MM-DD)
Date Added To File: 2015-08-17
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2015-08-17
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: SEAT BELTS
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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