NHTSA ID Number: 10733422
Incident Date: 2015-07-10
Manufacturer's Name: General Motors
, LLC
Vehicle/Equipment Make: CHEVROLET
Vehicle/Equipment Model: TRAVERSE
Model Year: 2009
9999 If Unknown Or N/A
Vehicle Identification Number:
Vehicle Mileage At Failure: 73000
Vehicle Speed: 25
Number Of Occurrences:
Was Vehicle Towed: No
Consumer Location: GERMANTOWN, OH
Summary of Complaint
WATER PUMP WENT OUT (WASNT NOTIFIED IT WAS UNDER WARRANTY) HAD IT REPLACED. WATER PUMP WENT OUT AGAIN, DEALER REPLACED UNDER WARRANTY. STEERING BEGAN WHINING AGAIN AND HAVE BEEN TOLD THATS NORMAL NOTHING MORE THEY CAN DO. ATTEMPTED TO GET RE-IMBURSEMENT FROM GM FOR WATER PUMP, NEVER HEARD A PEEP BACK FROM CORPORATE REGARDING MY REIMBURSEMENT FORM I MAILED IN. BASED ON LACK OF SERVICE FROM DEALERS/GM, WHEN CAR BEGAN REVING AT HIGH RPMS AND SHIFTING HARD, NON GM MECHANIC INDICATED WAVE PLATE FAILED AND TRASHED TRANSMISSION. TRANSMISSION WAS REBUILT AND THEN BEGAN THROWING TRACTION CONTROL & BRAKE SYSTEM WARNING LIGHTS. IRONICALLY, WHEN I FOUND THIS FORUM THIS WEEK, I NOTICED GM WAS COVERING THE WAVE PLATE ISSUE, YET THEY NEVER INFORMED US VIA MAIL OR PHONE. I PAID OUT OF POCKET. UPON CONTACTING GM, THEY GRACIOUSLY WAIVED THE 105.00 DIAGNOSTIC FEE AND INFORMED ME I NEEDED A NEW MASTER BRAKE CYLINDER . CORPORATE HOWEVER, APPRECIATED MY 30 YEARS OF LOYALTY BUT WAS UNABLE TO COVER THE COST (385.00) TO REPLACE THE CYLINDER. THEY WOULD CONSIDER GIVING ME A COUPON TOWARDS THE PURCHASE OF A FUTURE GM VEHICLE. FINALLY, AFTER HAVING MY MECHANIC REPLACE THE CYLINDER (SAVING ME $$) THE TRAVERSE THREW CHECK ENGINE LIGHT AND AS A STOP SIGN WAS APPROACHED, THE BRAKES FAILED TO ENGAGE. HAD WE NOT DRIVEN OFF THE ROAD TO AVOID THE CAR STOPPED IN FRONT OF US, WE WOULD HAVE REAR ENDED THEM. LUCKILY THIS DIDNT HAPPEN TO MY WIFE WHEN SHE HAD THE KIDS WITH HER. WE LIMPED THE VEHICLE BACK TO THE MECHANIC WHO HAS FOUND THE BOOSTER IS FULL OF OIL AND HE IS STILL RESEARCHING THE CAUSE. HOWEVER, HE HAS INDICATED BASED ON THE BRAKE FAILURE HE WOULD NOT RECOMMEND MY WIFE AND KIDS GET BACK IN IT.
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Complaint 10733422 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2015-07-10
(YYYY-MM-DD)
Date Added To File: 2015-07-11
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2015-07-11
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: SERVICE BRAKES
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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