NHTSA ID Number: 10732681
Incident Date: 2015-06-26
Manufacturer's Name: Toyota
Motor Corporation
Vehicle/Equipment Make: TOYOTA
Vehicle/Equipment Model: RAV4
Model Year: 2008
9999 If Unknown Or N/A
Vehicle Identification Number: JTMBK31V685
Vehicle Mileage At Failure: 64000
Vehicle Speed:
Number Of Occurrences: 1
Was Vehicle Towed: No
Consumer Location: OVERLAND PARK, KS
Summary of Complaint
THE HOSE CONNECTING THE CANISTER FILTER TO THE CANISTER BROKE OFF DRIVING IN THE RAIN AND I DIDN'T SEE UNTIL NEXT DAY WHILE 8 HRS AWAY FROM HOME. CALLED THE LOCAL DEALER THEY DIDN'T HAVE THE PART. NO CHECK ENGINE LIGHT SHOWN.I GOT HOME AND HAVE THE CANISTER FILTER REPLACED WITH THE DEALER AND NEXT DAY CHECK ENGINE, VSC AND 4WD LIGHT CAME ON, DEALER SAYS IT COST $1800 TO FIX IT. I RESEARCHED ONLINE AND LOT OF 2006 AND UP RAV 4 OWNER HAVE SAME ISSUE. CANNISTER HOSE BROKEN OR FILTER DROPPED AND WATER GETTING INTO THE SYSTEM. I GOT TOYOTA SERVICE BULLETIN T-SB-0098-09 WHICH WAS UPDATED TO T-SB0161-11 ON OCTOBER 20,2011 FOR THIS ISSUE. TOYOTA HAD COVERED WARRANTY FOR 2GR-FE ENGINE FROM 2006-2011 SOLD ON CA, CT, ME, MD, MA, NJ, NM,VT,WA, RI UNDER CALIFORNIA LONG TERM EMISSION WARRANTY OF 64 MONTHS OR 70,000 MILES WHICH EVER OCCURS FIRST. TOYOTA KNEW THE ISSUE AND EVEN ADDED A NEW COVER (PART NO 77641-0R020) THE PROTECT THE CANISTER FILTER AND THE HOSES BUT THEY DIDN'T ISSUE THE RECALL. A LOT OF PEOPLE HAVE SAME ISSUE. THE FILTER AND HOSE ARE UNPROTECTED UNDERNEATH THE CHASSIS AND IT CAN BREAK OR FALL DRIVING UNDER NORMAL DRIVING IN A RAIN OR SNOW. I CALLED TOYOTA AND THEY REVIEW MY CASE AND GAVE ME CASE # BUT THEY WON'T FIX IT BECAUSE MY VEHICLE WAS NOT DRIVEN AND SOLD ON THE AFOREMENTIONED STATES. TOYOTA HAS COVERED THE WARRANTY ON THE STATES WITH HEAVY SNOW AND RAIN ONLY. BUT THESE THINGS ARE TRUE FOR THE STATE I AM IN TOO. REMAINING STATE STANDARD 36 MONTHS 36,000 WARRANTY. BUT THIS THING CAN HAPPEN TO ANYONE AT ANY MILEAGE. TOYOTA KNEW IT AND HAD A FIX BY PUTTING THE NEW COVER BUT DIDN'T ISSUE A RECALL . THE SERVICE BULLETIN EVEN STATES THE VEHICLES MANUFACTURED BEFORE CERTAIN VIN NUMBER AND MINE DOES FALL UNDER IT. I PAID $220 TO REPLACE FILTER AND $62.5 TO DIAGNOSE. NOW THEY WANT ANOTHER $1800 TO FIX IT. I WISH I COULD ATTACHED THE SERVICE BULLETIN. UPDATED 09/15/15*LJ UPDATED 11/08/2017*CN
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Complaint 10732681 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2015-06-26
(YYYY-MM-DD)
Date Added To File: 2015-07-08
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2015-07-08
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: Yes
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: FUEL/PROPULSION SYSTEM
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders: 6
Drive Train Type: AWD
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type: Gas
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name: HENDRICK TOYOTA
Dealer's Telephone Number:
Dealer's City: MERRIAM
Dealer's State: KS
Dealer's Zipcode: 66203
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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