NHTSA ID Number: 10706718
Incident Date: 2010-10-12
Manufacturer's Name: Toyota
Motor Corporation
Vehicle/Equipment Make: LEXUS
Vehicle/Equipment Model: ES350
Model Year: 2007
9999 If Unknown Or N/A
Vehicle Identification Number:
Vehicle Mileage At Failure: 41000
Vehicle Speed: 65
Number Of Occurrences: 1
Was Vehicle Towed: No
Consumer Location: UPPER MARLBORO, MD
Summary of Complaint
THE CAR ACCELERATION IS OUT OF CONTROL. THIS HAS BEEN GOING ON FOR 4 YEARS NOW. MY CAR WAS 2 YEARS OLD WHEN IT STARTED. I HAVE TAKEN THE CAR TO SEVERAL LEXUS DEALERSHIPS AND THEY PLAYED AS IF I WAS CRAZY OR IF I WAS IMAGINING THE PROBLEM. MY DAUGHTER AND I WAS ALMOST EJECTED FROM THE CAR WHILE I WAS TRAVELING AT A HIGH RATE OF SPEED. THE CAR CAUSED US TO HIT OUR HEADS AGAINST THE WINDSHIELD. I'M TERRIFIED OF DRIVING THE CAR BUT I HAVE NO OTHER MEANS OF TRANSPORTATION. THE HEAD MECHANIC AT AN ALEXANDRIA LEXUS TOLD ME THAT THIS HAS HAPPENED REPEATED ON MY MAKE AND MODEL OF CAR. HE SAID, AT ONE POINT LEXUS WAS FIXING THE CAR BUT HAVE SINCE STOPPED. I TOLD HIM THIS WAS NOT FAIR TO ME. I FEEL MY LIFE AND MY FAMILIES LIFE IS IN DANGER. I PAID LOTS OF MONEY FOR WHAT IS SUPPOSE TO BE A QUALITY VEHICLE AND ITS TOTALLY UNSAFE. AFTER SPEAKING WITH THE SUPERVISOR I BEGIN TO RESEARCH MY PROBLEM MORE. I'M NOT THE ONLY ONE WITH THIS PROBLEM. DOES SOMEONE HAVE TO DIE BEFORE THIS PROBLEM IS RESOLVED? I'M SHARING THIS INFORMATION WITH MY FAMILY. IF ANYTHING HAPPENS TO ME IN THIS VEHICLE, I WANT LEXUS HELD RESPONSIBLE. I HAVE CALLED THE CORPORATE OFFICE AND THE YOUNG LADY ON THE PHONE WAS RUDE AND NASTY. SHE TOLD ME SHE WAS LEXUS AND SHE WAS NOT GOING TO HELP ME AT ALL. THE RPM ON THE VEHICLE SWING ALL THE WAY TO THE RIGHT AND THE VEHICLE DOES NOT MOVE. WHEN THE VEHICLE MOVES, IT SHOTS LIKE ITS BEING FIRED OUT OF A CANNON. THIS IS DANGEROUS. I'M AFRAID!!! BUT I HAVE NO OTHER CAR TO GET TO WORK. I PURCHASED A NEW TRANSMISSION THINKING THIS WAS THE PROBLEM AND I'VE PURCHASED OTHER PARTS. NOTHING HAS WORKED. THIS IS SERIOUS AND SOMEONE NEEDS TO DO SOMETHING. I PAID OVER $40K FOR A DANGER TO MYSELF AND MY FAMILY. I HAVE TWO TEENS ABOUT TO DRIVE. I WANT MY CAR FIXED OR REPLACED. *TR
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Complaint 10706718 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2010-10-12
(YYYY-MM-DD)
Date Added To File: 2015-04-20
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2015-04-20
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: VEHICLE SPEED CONTROL
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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