NHTSA ID Number: 10702014
Incident Date: 2015-03-26
Manufacturer's Name: Nissan
North America, Inc.
Vehicle/Equipment Make: NISSAN
Vehicle/Equipment Model: MURANO
Model Year: 2006
9999 If Unknown Or N/A
Vehicle Identification Number: JN8AZ08T36W
Vehicle Mileage At Failure: 143000
Vehicle Speed:
Number Of Occurrences: 1
Was Vehicle Towed: No
Consumer Location: MANDEVILLE, LA
Summary of Complaint
I BOUGHT THE CAR USED IN 2010 AND BY 2011 THE SEAT HAD LOCKED IN POSITION AND BROUGHT IT IN TO A NISSAN DEALERSHIP TO GET IT REPAIRED SINCE I BOUGHT THE EXTENDED WARRANTY. I WAS TOLD THAT THE PROBLEM WAS NOT COVERED IN THE WARRANTY BUT THEY WOULD FIX IT FOR $1300 AND I CHOSE AT THAT TIME NOT TO GET IT FIXED, NOT KNOWING THAT THERE WAS A DEFECT IN THE SEAT FRAME DESIGN BY NISSAN. UPON RESEARCH LATER, I FOUND OUT THAT YEAR MODEL AND MAKE HAD A DEFECTIVE SEAT FRAME AND IT WOULD EVENTUALLY BREAK ON ONE SIDE. SOMETIME IN 2013 IT SURE ENOUGH BROKE AND WHEN I WENT TO RENEW MY INSPECTION STICKER LAST WEEK I WAS TOLD THAT I WAS REJECTED BECAUSE OF THE SEAT MOVEMENT. I CALLED NISSAN CONSUMER AFFAIRS AND ASKED IF THEY COULD HELP ME OUT IN ANY WAY TO HELP FIX THE SEAT FRAME (WHICH IS NOW ESTIMATED AT OVER $1500 TO FIX) BECAUSE IT IS THEIR FAULTY DESIGN, AND WAS DENIED ANY ASSISTANCE WHAT SO EVER. SO NOW I HAVE A BROKEN SEAT AND AN OUT OF DATE INSPECTION STICKER AND NISSAN WILL NOT OFFER ME ANY ASSISTANCE FOR THE COST OF REPAIR AND DENIES ANY KNOWLEDGE OF ANY PROBLEMS WITH THE SEAT FRAME FOR THAT YEAR MODEL. THE MAN AT THE INSPECTION STICKER PLACE TOLD ME IT IS AN UNSAFE DRIVING CONDITION DRIVING LIKE IT IS WHICH IS WHY HE WOULD NOT GIVE ME THE INSPECTION STICKER BECAUSE WHEN HE APPLIES THE BREAKS, THE LEFT SIDE OF THE SEAT SLIDES FORWARD. HOW CAN A AUTOMOBILE DEALERSHIP AS BIG AS NISSAN DENY THIS AND NOT OFFER ANY HELP TO FIX THE PROBLEM IS BEYOND ME. I WANT TO TELL THIS TO ALL NISSAN OWNERS AND I WOULD NOT OWN ANOTHER NISSAN IF I GOT ONE FOR FREE. I DO NOT HAVE THE MONEY TO GET THE SEAT FRAME REPAIRED AND I USE THE VEHICLE EVERY DAY TO GO TO AND FROM WORK, I AM NOT SURE WHAT OTHER OPTIONS I HAVE OTHER THATN TO DRIVE UNSAFE AND WITH AN OUT OF DATE STICKER. *TR
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Complaint 10702014 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2015-03-26
(YYYY-MM-DD)
Date Added To File: 2015-03-26
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2015-03-26
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: SEATS
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders: 6
Drive Train Type: FWD
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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